Connect with us

Hi, what are you looking for?

New Products

West at Home Increases Credit Card Data Security with PhoneFactor

West at Home Increases Credit Card Data Security with PhoneFactor
Two-Factor Authentication Meets Payment Card Industry Requirements for Secure Access

OVERLAND PARK, KS (September 16, 2008) – PhoneFactor, a leading provider of security products and services, today announced that West Corporation, a leading provider of outsourced communication solutions, has selected its phone-based authentication technology for their home-based agent program, West at Home. PhoneFactor helps West protect its clients’ customers from potential identify theft and credit card fraud.

West Corporation was seeking a two-factor authentication solution that complied with Payment Card Industry Data Security Standards (PCI DSS) for their home-based agents throughout the country. The solution needed to be simple to use and rapid to deploy to their thousands of home-based agents, as well as affordable to setup and maintain. After carefully evaluating several options, West chose PhoneFactor to secure remote access to the call center systems used by their home-based agents to take orders and process credit cards.

“The PhoneFactor solution gives us the strong two-factor authentication that we need to meet the industry’s strict regulatory requirements,” stated Rachel Roberts, Information Services Project Manager for West Corporation. “PhoneFactor fit all of our requirements and gave us a great alternative to costly security token solutions.”

About West at Home
West at Home is one of the nation’s leading providers of home-based customer contact solutions. West at Home helps Fortune 1000 companies deliver unparalleled results through a combination of higher quality, better educated agents and a highly scalable, state-of-the-art infrastructure. West at Home employs the industry’s most comprehensive agent training, management and monitoring processes and features multi-layered security protection. This helps companies protect their customer data, achieve a higher level of quality service, improve staffing flexibility and realize a greater return on their investment.

West at Home is a subsidiary of West Corporation, the nation’s leading provider of outsourced communication solutions. For more information, please visit www.westathome.com.
About West Corporation
West Corporation is a leading provider of outsourced communication solutions to many of the world’s largest companies, organizations and government agencies. West helps its clients communicate effectively, maximize the value of their customer relationships and drive greater profitability from every interaction. The Company’s integrated suite of customized solutions includes customer acquisition, customer care, automated voice services, emergency communications, conferencing and accounts receivable management services.
Founded in 1986 and headquartered in Omaha, Nebraska, West has a team of 39,000 employees based in North America, Europe and Asia. For more information, please visit www.west.com.

About PhoneFactor
PhoneFactor is a simple two-factor authentication service that provides far greater security than usernames and passwords. The award-winning service can use any phone (mobile or landline) as a second form of authentication. PhoneFactor can be setup in minutes and eliminates the need for tokens, smart cards or certificates.
# # #

Company Contact:
Sarah Fender
Positive Networks
913.499.4152
sfender@positivenetworks.com

Advertisement. Scroll to continue reading.

Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Advertisement

Latest Products

Schiit Audio Mimir DAC

DACs

The Schiit Mimir DAC offers high-res 32-bit PCM sound, digital preamp functionality, and balanced outputs, all without the fluff of MQA or DSD—just pure,...

NAGAOKA MP-700 Phono Cartridge Playing Vinyl Record NAGAOKA MP-700 Phono Cartridge Playing Vinyl Record

New Products

With a non-traditional phono cartridge design, NAGAOKA's MP-700 elevates the vinyl record listening experience at a rather steep price.

Anker Nebula X1 Projector Anker Nebula X1 Projector

New Products

Go wireless with the Anker Nebula X1 projector—perfect for creating a backyard movie theater without the hassle of cords. Maybe one.

JL Audio C6-653cs Speakers for Ford F-150 JL Audio C6-653cs Speakers for Ford F-150

Car Speakers

Upgrade your Ford F-150's audio with Garmin's new JL Audio C6 three-way speakers and Stealthbox subwoofer. Experience powerful sound and custom fit for your...

Bowers and Wilkins Px7s3 headphones in Indigo Blue and Anthracite Black. Bowers and Wilkins Px7s3 headphones in Indigo Blue and Anthracite Black.

New Products

Some of our favorite over-ear wireless noise cancelling headphones are getting a major update. But will tariffs make these practically unaffordable in the United...

Andover Audio SpinBase Max 2 Wireless Speaker under Turntable in Black Andover Audio SpinBase Max 2 Wireless Speaker under Turntable in Black

New Products

Designed to sit under any turntable, the $549 SpinBase MAX delivers room-filling sound with minimal footprint—ideal for vinyl lovers seeking performance and convenience in...

Gift Ideas?

Cost-no-object Audiophile Gear

Floorstanding Speakers

When money is no-object in building a high-end audio system, this is the audiophile gear you'll want to check out first.

You May Also Like

Advertisement

ecoustics is a hi-fi and music magazine offering product reviews, podcasts, news and advice for aspiring audiophiles, home theater enthusiasts and headphone hipsters. Read more

Copyright © 1999-2024 ecoustics | Disclaimer: We may earn a commission when you buy through links on our site.



SVS Bluesound PSB Speakers NAD Cambridge Audio Q Acoustics Denon Marantz Focal Naim Audio RSL Speakers