Connect with us

Hi, what are you looking for?

New Products

LiveVox Unveils Voice Portal 2.0 at National Collections & Credit Risk Conference

LiveVox Unveils Voice Portal 2.0 at National Collections & Credit Risk Conference

Voice Portal 2.0 offers increased call center and agent management

SAN FRANCISCO, CA and BOCA RATON, FL, “Booth 317” — (March 12, 2007) — LiveVox, an on-demand voice portal company, today launched its Voice Portal 2.0. Voice Portal 2.0 is the company’s advanced contact center platform, enabling increased call center and agent management through its new skills editor and agent presence functions.

The Voice Portal 2.0 “skills editor” allows call center managers to create and modify call routing rules and settings based on agents’ skill-sets and campaigns across locations through a remote and secure, web-based administrative interface. The recently designed “agent presence” capability allows call center agents to log in and out of the Voice Portal 2.0 and update their availability status on the system. Inbound/self service contact, outbound contact and Automatic Call Distribution (ACD) capabilities are included in this version as well.

“The LiveVox platform is incorporating functionalities that will ultimately replace standard dialers as we know them today,” said Louis Summe, CEO of LiveVox. “Our clients realize we can grow with them as their long-term strategic partner. They can immediately take advantage of our Voice Portal’s capacity to run high-volume campaigns at the lowest price points in the industry, something their current dialer cannot deliver; and layer it on top of their existing infrastructure without having to disrupt or replace their current systems.

With the new features on LiveVox’s patent-pending platform, call center managers are empowered to create “rules” for campaigns and route specific calls to certain agents based on grouped skills, target certain campaigns during a set timeframe, re-direct calls from one call center to another location during times of peak traffic or emergency, and more. The LiveVox Voice Portal 2.0 enables greater right party connects and increased collections. Utilizing an algorithm that intelligently balances outbound and inbound call volume, average call times and agent availability parameters, the system automatically paces outbound calls to optimize agent productivity and minimize call wait times. Calls are then directed to the most appropriate agent based on agent skills and routing rules set by management for each campaign.

Customization remains a key quality of the Voice Portal 2.0 as each application is uniquely tailored for each client’s specific needs. With greater returns on investment (ROI) than premise-based or network-based solutions, LiveVox does not require the purchase of premise-based equipment and its Voice Portal 2.0 can be seamlessly integrated with any legacy equipment. LiveVox’s unique architecture results in lower telco costs and fewer lines per agent. With no upfront license fees or integration costs, the company continues to differentiate itself by delivering the industry’s lowest total cost of ownership (TCO).

About LiveVox, Inc.
LiveVox, Inc., an on-demand voice portal company, provides hosted and tailored voice services focusing on the collections industry. With proven expertise in the collections industry, LiveVox developed its proprietary technology and solutions to help clients increase collections by optimizing agents’ time. As the only tailored on-demand contact center solution, the LiveVox Voice Portal fully integrates self service/inbound contact, outbound contact voice applications, ACD (Automatic Call Distribution), agent presence and skills editor with a superior level of account reporting and analysis. LiveVox’s technology enables for extremely rapid deployment and real-time business updates as business priorities change with virtually no change to the existing infrastructure, vs. the lengthy time-frame and disruptions that call centers encounter when dealing with traditional, premise-based hardware and software systems. LiveVox clients experience an average cost-savings of 50% and realize 100%-900% returns on investments through reduced toll-free and fixed T1 costs, improved agent efficiency and pay-as-you-go pricing, with no monthly minimums or up-front costs. For more information, please visit www.livevox.com.

LiveVox, Inc., LiveVox Voice Portal and the LiveVox logo are trademarks or registered trademarks of LiveVox, Inc. All other trademarks are the property of their respective owners.

###

Contacts:
Keith Larson
LiveVox, Inc.
klarson@livevox.com
610-639-1760

Advertisement. Scroll to continue reading.

Pauline Shiu
MRB Public Relations, Inc.
pshiu@mrb-pr.com
732-758-1100 x105

Janine Savarese
MRB Public Relations, Inc.
jsavarese@mrb-pr.com
732-758-1100 x103

Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Advertisement

Latest Products

FiiO FT7 Open-back Planar Magnetic Headphones Angle

New Products

The FiiO FT7 Open-back Planar Magnetic Headphones will debut at the Bristol Hi-Fi Show and CanJam NYC this weekend.

WiiM Vibelink Amp Lifestyle WiiM Vibelink Amp Lifestyle

Integrated Amps & Stereo Receivers

WiiM is well-known for its streaming products, but they are expanding their reach with a dedicated integrated amplifier.

Meze Audio POET Headphones on Table with Cable Meze Audio POET Headphones on Table with Cable

Earbuds & In-Ear Headphones

Smaller, lighter, and more affordable than the flagship Empyrean II, the $2,000 Meze Audio Poet have planar magnetic fans rather excited.

Grado Signature S950 Headphones on woman lifestyle Grado Signature S950 Headphones on woman lifestyle

Headphones

Not only do the new Grado Signature S950 feature an improved headband, gorgeous ear cups, and a brand new 52mm driver...but they finally have...

Burmester 232 Integrated Amplifier Front View Angle Burmester 232 Integrated Amplifier Front View Angle

Integrated Amps & Stereo Receivers

Starting at $21,600, the high-end Burmester 232 Integrated Amplifier offers DAC and Phono pre-amp upgradability for $13,300 extra.

Wharfedale Aston Stand-mount Speakers Pair Wharfedale Aston Stand-mount Speakers Pair

Bookshelf Speakers

Before you get too excited, British audiophiles are getting a much better deal on these Heritage Series Limited Edition loudspeakers.

Gift Ideas?

Super Bowl LIX Gift Guide

Gift Guides

Experience the full impact of Super Bowl LIX in your living room with both a big picture and big sound.

You May Also Like

Advertisement

ecoustics is a hi-fi and music magazine offering product reviews, podcasts, news and advice for aspiring audiophiles, home theater enthusiasts and headphone hipsters. Read more

Copyright © 1999-2024 ecoustics | Disclaimer: We may earn a commission when you buy through links on our site.



SVS Bluesound PSB Speakers NAD Cambridge Audio Q Acoustics Denon Marantz Focal Naim Audio RSL Speakers