i dion't know whats happening to my mp3 but at the beginning it saids "refresh database fail" and it does not allow me to put or heard music, and all my song just disapear, but when a change to format it does read it but when i want to heard them it said no songs, so can some body help me with the refresh database fail?
Try reading other "forums" at s1mp3.org or rockbox.org, hopefully they have some input on it. it sound like cable problem to me. try another computer or another windows(system) as well. also send TON of emails to sandisk...they deserve it! hope this helps?