I got the 2850 about a week ago and I installed the software off the cd and plugged it in and it worked fine.
I haven't had a need to connect it to my computer since then. Today when I try to connect it to my computer, it comes up with the Add New Hardware Wizard and will not recognize my player.
I tried it on my other computer and I got the same problem, even with a fresh install of the software.
I have the same problem. I just got an email from RCA that you can call for an answer...maybe. 580-634-0115 Monday - Friday 8am-8pm. Saturday - Sunday 1am-7pm EASTERN time.
RCA's A Joke
Unregistered guest
Posted on
It's no good I had the very same problem and they have to replace it(you will also loose all your files that are on the player) I'm now on my 4 replacement with them even though they upgraded my 20gm to the 40gm they are just the same in quality, GARBAGE!!! You have to get 4 replacements through them before the manufacter warrenty goes off (1year) before they can do a buy back (which will be less than half the original price paid).I myself personally will never buy another RCA product again!!!!!