DirecTV received 20,000 complaints in less than three years to the Better Business Bureau on DirecTV slipping in cancellation fees
As of June 2010[update], the Better Business Bureau gives DirecTV an F rating.
As of June 2010[update], the 36-month running count of complaints about DirecTV logged with the Better Business Bureau is 39,292, including 8,275 with a response of "Full refund" or "Partial refund", 15,519 with a response of "Agreeing to perform according to their contract", 15,085 with a response of "Refuse to adjust, relying on terms of agreement", and 405 with a response of "Refusing to make an adjustment".
Almost all the major companies in all the fields of enterprise, have huge extremely inefficient public relations and complaints departments, that do nothing but fob of complaints.