Recently purchased a motorola dct 6416 off ebay. It came from an unknown provider in california. I live in northern ontario with Eastlink as my provider. I had the box added to my account however the problem is that all of the guide information ( Tv stations, networks, time zone everything ) is wrong and wont update. I am wondering if anyone has any ideas as to how I can update the programming or software or something. I did the cold reboot, the Power menu DL and still the same. Any suggestions would be appreciated
call your cable provider, they will be able to tell you if your box is responding to their cable head end. Also have them send a cold hit to your box. In the event that it is a good box it should snap it right out of whatever it problem is.