Today marks 30 days since our Mitsubishi WD-52825 HDTV was picked up by the factory authorized service representatives to be serviced for the fourth time since we purchased from Tweeters Home Entertainment Group for $3,899.99 on 4/6/2005. $5,260.00 in total at the Tweeter Store including stand, cables, taxes.
Sold as the "top of the line model" the television came without the proper software to allow the DVR to work with the set and the TV Guide on Screen. Within 10 days of install by Tweeters the picture failed. The Tweeters representative said it was the cable provider and we had the cable card replaced. Since that date we have had 11 cable cards and three cable boxes installed in the TV. On 10/19/2005 the factory representative came with a complete light engine to service the set. Because of the 10 plus days the TV was out of service I had contacted Mitsubishi and found out that there was a software upgrade that would "resolve" the problem. It was sent to me and I installed it prior to the service and it brought the picture back to life.
Never did Mitsubishi or Tweeters let us know that there were multiple software upgrades released over the two years since our purchase of the television to address problems with the product. None of the upgrades have resolved our problems.
When the service representative came for the third visit November 16th of this past year, the set had not been working for over a week. It is now 60 plus days without a set even though we purchased the Tweeter Factory Service Extended Warranty. The service representative came back the second week of December with several parts which he installed and the HDTV would not power up. This was the first time that the cabinet was completely disassembled and the tech stated that there were wires that were severed on a cable that looked like it came from the factory defective and " he was surprised that the set had functioned at all from the beginning." He also stated that this was a part that was not in the Mitsubishi parts bin and he would try to get it as soon as possible.
We believe that we are covered or should be covered by Mitsubishi for this factory defect. We believe (see attached) that Tweeter should under their extended warranty provide us with a new set. Mitsubishi has been of no help at all yet their outsourcing call center folks have impeccable English. We have not heard back from Tweeters, as stated at the beginning of this letter, in 30 days.
Should not "Mitsubishi THE LEADER IN TELEVISION TECHNOLOGY FOR MORE THAN 25 YEARS" stand behind their product and correct the problem and should not Tweeter honor the terms of the Extended Warranty?
Please facilitate this request and please help us. We are not asking for anything that was not contracted, agreed upon, paid for or covered under law.
So the Virginia Department of Consumer Affairs is the Bomb. they got Mitsubishi of the dime and they offered to replace FOR Free our bricked DLP with a 57 inch DLP. We settled for a 40134 and picked it up on the firt of Feb. Happy ending because we were proactive consumers. It should not have been this tough and or taken over 60 days to get resolve!
hi. mr. copperthite. I am experiencing similar & I was wondering if you could contact me regarding how you processed through VA consumer affairs. thanks in advance.. out.