Archive through July 29, 2006
|
New member Username: SlimerPost Number: 1 Registered: Apr-06 | Wow, I didn't know that there were this many problems with my television. I purchased my 56G786 from buydig.com in Nov. 05 and love the color. It was manufactured in 6/05 and I have not had any problems yet. I agree with the fingerprints on the bulbs. Does anyone think that during manufacture that happened? |
|
New member Username: HightowerGuelph, Ontario Canada Post Number: 5 Registered: Jan-05 | I am on my third bulb for my JVC 52 inch. The last one went in March 1 month after the warranty ran out. I contacted JVC explained the circumstances and they sent me a new one. No questions asked. Their service is excellent. |
|
Bronze Member Username: LikegrouchPost Number: 29 Registered: Nov-05 | Another one bites the dust - just called JVC support - talked to a person, who after taking down my information said a "tech support hi def specialist" person will call me NEXT WEEK and THEN he/she will order the lamp for me. I am sure that ordering bulbs for customers is a delicate and highly skilled job that requires a "hi def specialist" to order it - kinda like radioactive material ordering. C'mon what the F..., what a load of bullshit. Why cant the guy on the phone that I talked to, order the bulb - is it really that complicated ? Reminds me of the joke - how many ____ does it take to screw in a light bulb... Hang on - just got a call from JVC while I was typing - they ordered the bulb and I should have it next week - wed or thursday. Did not ask for a CC number. Life is strange - I'm telling you .... |
|
New member Username: ValynGeorgia on your mind Post Number: 1 Registered: Apr-06 | Purchased JVC HD-61G787 Projection Television on Saturday April 22, 2006 Set up and delivered on Tuesday, April 25, 2006. Perfectly happy with the product during the period; began watching the projection about 6pm the Friday evening of April 28, 2006; nodded off to sleep after NBA game LA vs. Phoenix only to awaken at 3am to a darken TV and simultaneous blinking lights of the power and lamp leds. Houston we have a problem. Review the manual (troubleshooting); and decided to so some research online. From what I viewed here, problems with this product is known by JVC an has not been adquetley address by the company. It seems to be plagued with the problem from one model to another. I've seen by your posting that I've not gotten any mileage out of this product or the conspiracy theorist in me says the retailer repackages the floor room sample after the sale on Saturdy for it's not same day delivery. Far fetched for the paranoid. One might expect it to last for months if not years. After investing 2,000+ dollars one might expect to get more than 3 days out of a projection TV. I will let you know what the retailer (manufacturer)say about my situation. |
|
New member Username: BklynrobPost Number: 1 Registered: Apr-06 | I bought a new JVC HD-ILA 56" Rear Projection, Model #HD-56G886. Bought in on November 25, 2005. When I bought it, I was told the average life of the bulb was about 5000 hours. Well, today is April 29, 2006, just a couple of days past 5 months of ownership. The bulb died today. Scratching my head, I did the math. We watch the tv about 8-10 hours a day. We have had it a total of 146 days. Multiply 146 times 10 and you get about 1460 hours worth of use from the bulb. That assumes we watched tv 10 hours a day every day for the past 146 days. Well, We've been away for a couple of weeks during that time and I know there have been days where we didn't watch it at all while being home. The point here as that this bulb came no where to 5000 hours of life. Now mind you, I did not know my bulb burned out. I attempted to turn on my tv and the blue light came on steady like it normally does. After about 30 seconds or so, the blue light and red LED light began flashing very rapidly. First time it ever happened. I unplugged the tv waited for a bit and then tried it again...same thing. I pulled out the owners manual and it gave me the following (See Appendix PAGE 95): The POWER LED and LAMP/PROGRAM blink alternately: Condition: -The inside temperature rises abnormally or the fan my be blocked. -To correct: Keep the TV off for awhile and then turn the power on again. If the tv goes into warning mode, unplug the tv after the cool down as completed and consult your dealer. Ok, well I did not get a warning mode or anything else, just the same blinky lights so I read further: The POWER LED and LAMP/PROGRAM LED blink rapidly simultaneously: Condition: -The lamp unit has been installed on a slant and is not flat, or it is not fully inserted into the lamp housing. Or it may be a lamp malfunction. To Correct: If this condition occurs soon after replacing the lamp: Reinstall the new lamp unit, following all the original steps....blah, blah, blah. If this condition occurs except for replacing the lamp, Keep the TV off for awhile and then tunr the power on again. If the tv goes into warning mode, unplug the tv after the cool down as completed and consult your dealer. Ok, so I called JVC today and to my surprise, someone actualy works at JVC on Saturday afternoons. A lady answered the phone and I explained about the two lights blinking and having a black screen. I expected her to ask some more questions and try and trouble shoot the problem but almost immediately she says "Your bulb has blown". Now mind you, All I told her the blue light and red light on the tv were blinking rapidly. She asked for the model number and then immediately diagnosed the problem as a blown bulb. She put me on hold and after about 10 minutes, told me that someone would contact me by Monday to arrage having a new bulb shipped to me. She says it's covered under the warranty. I thought it was interesting that she diagnosed the problem so quickly. I can only assume that she is used to getting these calls, which worries me. Based on my experience and what I have been reading in this thread and in other BLOG spots, the JVC lightbulb (TS-CL110U), is poorly designed and does come close to meeting the life expectancy as advertised by JVC. After my conversation with her, I pulled the bulb out of the unit and you bet, its blown. You can see the glass fragments inside it. Oh yeah, one more thing and then I'll shut up. I'm impatient. I don't like that I have to wait on someone else so I can watch the tv I spent over two grand on. So I went on line trying to find a way to get a replacement bulb quickly. Seems I'm not the only one. This bulb is in high demand and several stores to include Circuit City (I called them) report they have a back order for these bulbs. I'll let you know how long it takes to get the bulb. This is not the first problem I've had with this tv in the short 5 months I've owned it but this is the wrong thread to discuss that problem. Frustrated in NC, Rob |
|
New member Username: BklynrobPost Number: 2 Registered: Apr-06 | Correction in my last post. Was not Circuit City I called but Best Buy. I looked at Circut City on Line but they don't carry the JVC HD-ILA line. |
|
New member Username: ValynGeorgia on your mind Post Number: 2 Registered: Apr-06 | Robert ODw, I was reviewing a post from "Fyi" Posted on Friday, April 21, 2006 - 08:34 pm: Want some cheese with that whine? I agree to a point of purchasing a product and expecting so problem with the i.e. a new home etc. I like most American expect to have to some of what he says in having to repair, replace or fix. That is a given. What would have been helpful from Best Buy, Circuit City, Brand Mart would not to promote those product that are known to have been returned to those stores in record numbers. Robert, JVC call center is flooded with calls. FYI stated this is a new technology and can expect to replace a bulb or two during the life of a product. But it is unreasonable for a product to not work after 5 day, two weeks, 5 month, and a year. JVC needs to recall these products immediately. They are pure garbage. These problems describe in this forum is a known product defect that has continued in each consecutive model. They are obligated to replace these bulbs for the life of the product and not any stupid 90 day warranty. Or each purchase should come with a case of bulbs so as not to interrupt or inconvenience there test subject. FYI, No one volunteered for there study and at that cost. I'm sure we all understand bulb fail or blow out for extended use. However, I think if they needed guinea pigs. There a line for that. The buying public is not an excuse to rush a product obviously not ready for production with know design flaws. If they needed a volunteer or two, I bet they could have gotten an honest assessment of this product. Investing one's hard earn money is not acceptable for the JVC HD-ILA /LCOS line. Robert ODw I do have a resolution for my situation however. I called the Manager of Brand Mart, told him of my concerns and my need to return the JVC HD-ILA -61G787. It failure in 5 days in not something I'm interested in keeping. They will be picking it up Monday. It may be a new product/ technology, but your local governor's office of consumer affairs might be a place to reports product problems, local media's consumer reporter. Here in Georgia we have Clark Howard. Consumer Reports need to know of your problems with this product so they can help others makes informed decision on this purchase. Right now if you visit there web site, you will find out only about the superficial details of JVC HD-ILA. You know the things that drew you, us, and me to it in the showroom. It's a beautiful piece of equipment. Brand Mart is bringing a 62" LCD Mitsubishi on Monday. LCD is a compressed TV, but I've become accustom to purchasing products that work. My brother has a rear projection television for 2 year with a 5 year warrantee from HH Gregg. He watches it frequently, leaves it on 24hr, and never has replaced the bulb once. Maybe Mitsubishi could share it bulb cooling technology with JVC. It couldn't hurt them to ask them. |
|
Bronze Member Username: LikegrouchPost Number: 30 Registered: Nov-05 | Its Wednesday and my promised bulb has not been delivered yet. Will try to wait till tomorrow and then give JVC a call again .. |
|
New member Username: TimhPost Number: 1 Registered: May-06 | I too, am now a card-carrying member of the 'blown bulb club' (HD-52Z575, 9 months, about 800 hours). When I ordered a replacement remote from JVC a few months ago I almost ordered a spare bulb, but didn't, and now am kicking myself while having to wait 1-2 weeks to get a replacement from JVC. I do have to say that the "user replaceable" factor is first-rate -- very easy to access and pull the old bulb. Apart from that, some $advice$ for those of you with extended warranties: mine (global, from Future Shop in Canada) supposedly covers bulb replacements. So..read your fine print, and I will post again with an update as to whether or not I successfully get my eventual claim paid. Has anyone else had a successful experience claiming a burned-out bulb under their warranty? |
|
Bronze Member Username: LikegrouchPost Number: 31 Registered: Nov-05 | Tim, Not sure what you meant by "Has anyone else had a successful experience claiming a burned-out bulb under their warranty?" - there is no real claim - just call JVC and they will ship you a bulb for free if the set is under warranty. I finally got my bulb - the TV is looking bright again. Miss the days when you could buy a TV for what it costs a JVC bulb today ! |
|
New member Username: BklynrobPost Number: 4 Registered: Apr-06 | Well, here is an update on my JVC blown bulb issue: Bulb died on 29Apr06. Called JVC the same day. Since my JVC tv is still covered under the one year warranty, JVC said they will send me a replacment bulb. Problem was, since it was a Saturday that I called, they said the "TV Specialist" would contact me on Monday to arrange to ship the bulb to me. Not sure why it takes a TV Specialist to mail a lightbulb. I mail stuff all the time and I did not require any formal training. But this was the stance from JVC. "Rob" the tv specialist contacted me on Monday afternoon to inform me he was mailing my bulb via fedex 2nd day air on Tuesday. The bulb arrived on Friday. I replaced it and the tv works again. Recap: -6 days of no tv while I waited for a JVC replacement bulb. -Replacement bulb did not cost me anything but I am required to ship the old one back to JVC via pre-paid fedex. -JVC says if the replacement bulb blows prematurely they will ship me another one at no cost. -JVC could not explain why the bulb blew so early other than the fact that "sometimes, the bulbs to not live up to expectations." -Average live of my blown bulb, 1040 hours. -Knowing what I know now, if I could do it all over again, I'd buy a different tv. Rob. |
|
New member Username: ModimplantSan Diego, California USA Post Number: 1 Registered: May-06 | COMMERCIAL POST: We have these lamps-Brand New, bulk packaging $155 SHIPPED. https://www.discount-merchant.com/ProductDetails.asp?ProductCode=JVC%2DTS%2DCL11 0UAA%2DNEW Quantity discount available (even for ordering two) Best Part, shipping is usually SAME DAY via FedEx Ground. http://www.Discount-Merchant.com MI Technologies, Inc. 619-710-2637 x207 |
|
New member Username: Mrgraphics2000Severn, MD USA Post Number: 1 Registered: May-06 | I wish I had researched this TV a little before I purchased it. I purchased a JVC HD-61Z456 on 10 May 2006. I had been looking at big screens for quite some time and ruled out the plasma's since I work with them on my job. I haven't had any problems with my JVC yet, but reading the threads it does seem like I will. I brought mine at the base PX on a managers special for $1499.00 ($1000.00 off retail and no tax, benefit for being retired military) new in the box with stand, I can't complain about the picture, it's great, and set-up very easy. I even put a set of rabbit ears behind it and pick up 15 stations (7 are HD) and they look great. I didn't get the extended warranty, but I'm headed back to the PX to purchase it ($65.00) for 3 years. I will post my experiences with this TV as I use it. Thanks to all of you for your post, the information is great! |
|
New member Username: Mrgraphics2000Severn, MD USA Post Number: 2 Registered: May-06 | Sorry about that, I purchased it on 26 April 2006. |
|
New member Username: Rrd888Indianapolis Post Number: 3 Registered: Aug-05 | ht a 4yr warr.from BestBuy. The bulb went out 5/12/06. Best buy had a guy out to put a new one in the next day. So far all is fine, I have been very happy with the set(10/4/04 build) FYI. the tech made a comment that they are starting to use some "Generic" brand bulbs in some TVs. He didn't know if one was available for the JVC or not. |
|
New member Username: Vegas_stormsHenderson, Nevada Usa Post Number: 1 Registered: May-06 | Add me to the club...JVC HD-52G886 Purchased 09-2005 Bulb Blown 05-21-2006 Hours less then 500 TV is awesome but JVC needs to address this issue..... Will contact them tomorrow or Monday and give update... |
|
New member Username: ModimplantSan Diego, California USA Post Number: 4 Registered: May-06 | I'm sure this has been addressed over and over and over again... The bulb life has a lot to do with how the TV is situated inside your house. Some things that will reduce the life of any DLP, D-ILA, Projection LCD Lamp are: 1-Letting the TV sit on carpet...or any floor for that matter. 2-Not periodically dusting off your TV and the surround areas. 3-Tampering with the lamp itself and increasing changes of contamination (fingertips have oil on them...do not touch the bulb itself with any fingers!) Pretty much, you want to keep the TV as dust free as possible. While it might be extreme, it's not a bad idea to get an air purifier in that part of the room. The air purifier will attract the dust particles and get them away from your lamps! It's a good idea to have one anyway, and you can typically find them on stores for less than the price of a new lamp. Again, if you need replacement lamps, we have them for $155.01 shipped via fedEx Ground shipped. http://www.discount-merchant.com/JVC-LCD-Projection-TV-Lamp-TS-CL110UAA-TS-CL110 U-p/jvc-ts-cl110uaa-new.htm&Click=98 |
|
Bronze Member Username: DeanbrewPost Number: 13 Registered: Mar-05 | I won't try to defend a TV that stops working for many people within months of purchase. But, for those who posted things like, "I'm regretting buying a JVC" or "I think I'll buy a Sony", take a look around and you'll find that people with other brands are having the same problems. My brother-in-law has a Sony RP-LCD. He replaced two lamps and a light engine in the first 12 months of ownership (all under warranty). This is a new technology, and one that apparently hasn't been perfected yet. I agree that $2,500 isn't chump change, but if you bought an HDTV thinking you were buying a product as mature and dependable as a CRT, you were either uninformed or fooling yourself. |
|
New member Username: ModimplantSan Diego, California USA Post Number: 5 Registered: May-06 | I completely agree with Dean... The TI DLP chip, the D-ILA technology...Projection LCD, and PLASMA technology are all in their infant stages. I'm sure there are tons of people out their on various forums complaining about plasma technology...the fact that those TVs tend to run REALLY hot...or they've been a victim of the infamous burn-in problem. How about those people that get on the Internet and start cursing at the manufacturer's because they cracked their panel when they tried to wall mount their TV...or better yet, the TV was cracked when it was delivered or shipped to their residence. We service all these different technologies...guess what, the majority of our business is from consumer who purchased PLASMA TVs. DLPs come in a very distant second and Projection LCD/D-ILA TVs are third. LCD TVs are rarely in our shop. For every 10 plasma tvs we here about, we see one or two of the other types... HDTV is exciting...Projection LCD, D-ILA, DLP, and Plasma are all exciting technologies. None of them are proven technologies. Why does a 60" LCD TV cost so much more than a 60" Plasma? LCD technology has been around forever. Your car navigation system is running on LCD technology...your notebook computer, your desktop monitor, etc, etc...If you want to be safe, stick with the CRT tubes. Great picture, they're just bulky. If you need a flat panel or light weight TV and money is no object, buy an LCD TV. Ali Irani-Tehrani Discount Merchant Electronics |
|
New member Username: MadgreekPost Number: 1 Registered: May-06 | I purchased a HD-56G866 in November of 05. the bulb failed after about 400 Hours. Called the local servicing JVC dealer and was told the bulbs are not under warranty. They also told me a replacement was about $300.00 and will probably only last 500 hours. I then called JVC and explained the situation. They said the bulb was under warranty and should last between 6000 and 8000 hours. I asked why this one failed after 400 hours. I got some story about the TV possibly sitting for an extended period of time, prior to taking delivery and that could make the bulb fail. I am now waiting for a call back from JVC. So far I am not very impressed with their customer service. |
|
New member Username: Jwj356San Mateo, California USA Post Number: 8 Registered: Mar-06 | I bought my 52G886 in early March 2006.. So far it has almost 500 hours on it (according to the service menu). It was an out-of-box special at the dealer so I don't know what the previous history is. Great set but the bulb problem nags at me. To satisfy my curiousity I removed the lamp to see if there is a AA suffix on the number. I don't see any number or marking anywhere on the lamp. Nothing. So, I carefully put it back in. Still being curious, I looked at the spare I bought. It has a white sticker with the P/N TS-CL110U (no AA) and a S/N 07962930. The box it came in is marked TS-CL110U but the JVC invoice reads TS-CL110UAA The date of the invoice is March 10, 2006. Any comments? JJ |
|
New member Username: DpwPost Number: 1 Registered: May-06 | Purchased my 52G786 in July, 2005.In the last few weeks set has gotten progressively dimmer. Last week, after reading this forum, called JVC Customer Service. Spoke with a courteous rep who listened carefully as I told her about my set getting dimmer, asked me to remove the bulb and "reassured" me the bulb was not bad. She gave me the name of the closest Factory service and suggested I call them. On Wednesday, I called Universal Electronics in Mobile and they made an appointment for Friday and said they would bring a replacement bulb "just in case". Late Thursday night, while watching TV.....something went "poof" and screen went dark! Friday morning Technician arrived, popped in new bulb under warranty and not only does my TV come on...but it is BRIGHT again. Total hours on the burned out bulb = 1191 hours. Message to the story: JVC Customer Service was concerned but didn't diagnose problem correctly. Therefore, it cost JVC a service call (from a dealer an hour away) when they could have just sent me a bulb. JVC was quick to refer me to a good repairman and did repair the set under warranty. My factory warranty runs out in 2 months....my 3 year extended warranty does not cover "bulb replacement". Where do I stand with JVC with a set that has a "known bulb life issue" after my 1 year factory warranty runs out? Any comments? Thanks for a great forum.....Isn't it amazing what we can learn from others! Dean |
|
Bronze Member Username: Pilot53Post Number: 46 Registered: May-05 | Well, it finally happened. My lamp went out. The picture kept gettin darker and darker. Finally it just quit, and the red and blue LED were flashing fast. This is where it gets interesting. I called JVC cust. service. My 61Z686 was bought 6/20/05. The lamp lasted almost a year. At least 10 hours a day. Still not the legnth of time the lamp should last. Anyway, called customer service on 5/28/06. There was no wait. An agent came on the line immediately. Said they were very slow today. Took my info, and told me that the lamp was covered. They would replace it. She had to contact another branch of customer service, and they would call me back within 24 hours. I figured that if I heard back from them by June 3 or 4th, I would not be surprised. Guess what, they called back in 10 minutes. Took my information, gave me a confirmation number (or case number) and said the lamp would go out overnight on Wednesday, and I will have it on Thursday. I could not believe it, after reading all the negative posts. It is Tuesday night. I am hoping that the lamp does show up on Thursday. I am going to buy another lamp for backup anyway so I do not get stuck again without the TV (I only have 6 other TV's in the house. I will let you all know what happens. JVC 61Z786, made March 2005, purchased 6/20/2005, worked perfectly till last Friday. Got darker and darker over the weekend. Pilot |
|
New member Username: ChuckwoodabyPost Number: 1 Registered: Jun-06 | Well it's official. What WeAreNotAlone69 has been warning everyone about has finally happened. it seems JVC is eventually going to stick it to all of us. Just got off the phone with Gabriel. JVC is not going to replace my recently blown bulb under warranty. A little history: I bought my HD-ILA 61z575 in August of '04. My first set had to be sent back because it had a giant forklift puncture in the back of it. The 2nd TV arrived in early September (August '04 manufacture date) and it was only a few weeks before I experienced my first blown bulb. 2 months later in November bulb #2 went down and the TV was sent in to repair the ballist. January of '05 bulb #3 goes down. April '05 - bulb #4 down. August '05 - bulb #5 down. December 23rd of '05 Bulb #6 goes down and I find this forum. March 19th of 2006 Bulb #7 goes down. And yesterday, June 1st, Bulb #8 goes down. Up util this point every time a bulb has blown I've called JVC and they've replaced the bulb relatively hassle free. Until yesterday. I was told I was no longer under warranty and would have to pay for a new bulb. After being transfered around and told different stories I was eventually told they would be covering the bulb and Gabriel would be calling me to set up delivery. Well he called today and explained to me that I was misinformed and would not be getting the bulb replaced under warranty. When I explained to him that I thought my bulb should have been covered under their 90 day warranty that covers bulbs he tried to tell me that their records indicate that they haven't sent me a a bulb since December so that the warranty is expired. When I told him they sent me a bulb in March he said his records indicate that I called in March to request a new bulb but that they don't have a record of them actually sending one out (huh?). So they are claiming that the warranty doesn't cover this bulb because it's past 90 days and also that they have a record of me calling and requesting a new bulb in March but that it was never sent out. Basically they are trying to have it both ways and doing whatever it takes to not honor their warranty. So basically it was left that he was going to talk to his supervisor but that I would probably be hearing from him again on Monday and that I would probably still not be getting a new bulb. I'll update with more info on Monday, but it seems this is not a good sign of things to come for the rest of you.... |
|
New member Username: ModimplantSan Diego, California USA Post Number: 7 Registered: May-06 | Chuck, it might be worthwile to investigate the lemon law on this...I know many manufacturers (including Sony and Samsung) enforce a policy such as 2-3 faults and the merchandise is replaced with a NEW unit. BestBuy is also a retailer that does this at the service center level. Anyone on this forum know the legality of JVC's stance in this particular case? Obviously, blowing 5+ lamps is not in the majority...and if you had a car that blew 2-3 motors...you would be getting a new car from the factory! I would suggest searching froogle for a new lamp replacement but this is just ridiculous! |
|
New member Username: Jwj356San Mateo, California USA Post Number: 9 Registered: Mar-06 | On the question of no-lemon corverage, go to JVC's website and look at extended warranty coverage. It is offered for $100 per year, one to five years (your choice). The comment is made that this provides for service and coverage for items not covered by the one year JVC warranty such as: power line surge damage, normal wear-and-tear, and no-lemon protection. The coverage starts from the purchase date, so you would at least need the one year plan to provide for the additional protection during the first year. I bought an extended warranty (four years) by GE Service which has a no-lemon policy covering the "same major failure" three times within a 12 month period. However this warranty does not start until 12 months after purchase of the TV. John |
|
Bronze Member Username: Jwj356San Mateo, California USA Post Number: 11 Registered: Mar-06 | Several days ago I found a message on the HDTV newsgroup in NEWSNET about a remark made by a JVC tech support person about the 'new' lamps being recently furnished as replacements. The tech support person said to him that much better life should be expected. I asked for more details. Here is my question: "Where/when did JVC make the claim about longer life on the new lamps? John" This was the response: "In my phone call with them from tech support. I didn't even have to push to get him to tell me that either. "I talked to them two weeks ago after getting the message to change bulbs. Mind you, the bulb hadn't actually failed, nor was it dimming, just got the message. JVC sent me a replacement bulb and when I asked why I would get the change bulb error with no other indication, he said that there were problems with the original bulbs used in my set. And then volunteered that the new bulb should get about 4000-6000 hours of use before needing replacement. He went on to say that should be about 1 to 1.5 years, depending on how much I watch." |
|
New member Username: RyanmpcPost Number: 1 Registered: Jun-06 | Does anyone know if fan stops operating when bulb blows wondering if i have more than a blown bulb here. |
|
Bronze Member Username: Pilot53Post Number: 48 Registered: May-05 | Just as a follow up to my last post, my new lamp came in on Wednesday, 2 days after they said it was to go out. Very fast service. No hastles. From dead lamp to new lamp, 3 days. Not bad. Plugged the new lamp in, bright picture, no problems. Lamp has a 90 day warrantee, which will put it past my one year JVC warrantee. I am a happy RPTV owner. Pilot53 |
|
New member Username: Bobka01Sacramento, CA USA Post Number: 8 Registered: Feb-06 | I have tacked an earlier post below regarding "lamp loss" because it has all my info. The most current malady has to do with "red loss" and what is probably light engine malfunction. The video tech has the light engine on order and that will, sometime in the future, be replaced. By the time that is done, my JVC set will have been out of proper operation for a total of three months. Does JVC extend the original warranty for three months so that owners like us get their one year of JVC guaranteed operation? This extended warranty will be the topic of my next conversations with JVC HQ in New Jersey. Any thoughts or prior experience with JVC on this warranty issue will be appreciated. Product: JVC HD-52G886 Serial Number: 11060429 Date of Manufacture: June 2005 Ordered from Best Buy Plasma: 21 JUL 2005, delivered a week later in perfect physical condition Bought JVC-designed stand and MAC 4-year EW Use Pattern: Set turned on once almost daily and runs about 3-5 hours thereafter Estimated total runtime since August 2005: 1000 hours Power: Set is plugged into AC outlet on COMCAST cable control receiver without current surge/drop control capability because of the need for cool-off after shut-down Expected Life of TV (my expectation): 6 years from purchase date Current Bulb Info (data inside bulb assembly): LC21571 >PBT-GF30< Problem summary: 1. Small cooling fan (not the 90-second high-speed projection-bulb cooling fan but the fan below and behind the rear input panel) runs continuously 24-7. JVC sent techies and finally asserted that to be normal operation. It would be running right now if the set were plugged into a live AC outlet. 2. The projection bulb failed yesterday (25 FEB 2006) after running for about three hours; after pulling the bulb assembly, it was easy to see the shattered element inside the sealed filament enclosure. I shall contact JVC tomorrow to request its replacement under warranty! 3. All my contacts with JVC so far have been most cordial and professional even if they could not explain why the small cooling fan had to run always. N.B. The set still produces the best picture I have yet to find in a rear projection TV from any manufacturer... though the new SONY SXRD's and new Toshiba cinema series are probably as good or slightly better for HD in the 1080 mode. |
|
Silver Member Username: Wearenotalone69Post Number: 472 Registered: Aug-05 | Robert F Tardif.... I got Toshiba to extend the warranty on a unit that was out of action for a while... PS: Thanks for posting DETAILED info.... As you may or may not know I've been trying to get people to post detailed info to expose /shame. get JVC to step up to the plate... provide info for lawyers if needed. (I really do hope some a lawyer gets BUYS one of these set and their "personal" set screws up on them several times /and or they get the run around... Maybe some lawyer will file a class action suit..) Haven't been around on these boards for a while, haven't watched my set either... thing has just been "sitting" as I cringe everytime I power it up... Glad I got a super-duper deal... If I had paid full retail I would be a very unhappy camper. As one poster had posted above, most people watch TV to de-stress... and if you have to worry about the set screwing up the enjoyment of that product goes out the window. * * * * * * * * * * Pre-response to the Snipers /Shills, and the totally useless "Anonymous" posters in this thread... Yes I know that the set uses a "lamp" and the lamp will "burn-out" at some point... Thing is if something is rated for 6,000 hours.... it should be replaced if it doesn't give the rated run time. PERIOD. The rated run time should be for what 90-% of the lamps obtain... not what 50% obtain. (Link to how lamps are "rated" somewhere in this thread) You'd think when doing a "rating" the mfg would rate the product at what 90% of shipping product will do... Lamp mfg rate the stuff at like 50%... If the product is "eating" lamps, or has a high rate of defects /failures the mfg should extend the warranty on the affected components. Yes JVC is replacing parts during the (1) year warranty period.. but what happens at 1.5 years when the set needs another lamp, another light engine? Comparing it to your car... If you bought tires rated for 60,000 or 80,000 miles... and they wore out at 20,000 miles... would you be "ok" with that? You wouldn't be a happy camper... Yea dude, ring me up for another $600 set or tires... Heck ring me up for a couple of sets... Don't mess with that warranty stuff... I don't care if it rated for 60,000 miles and I'm only getting part of that... I'll pay.... (I use "tires" as an example since I just had a set that was worn to the wear bars at 26,000 miles... set had a 60,000 mile "warranty".. (LOL) Remember a set of RoadHandlers thru Sears bought around 1992 or so, 80k warranty that lasted 72,000... Hard compound on outer edges, soft in middle... wore perfect, keep balance.. "THAT"... was a "good" set of tires.. On the rated run time of "tires", I think the rated run time of tires is a big scam... In the case of tires they never do last longer that the warranty since they make money off mounting and balancing when you do a warranty exchange... At 72,000 miles it's not so bad, but getting LESS that than 90% rated run time and having to pay to dismount, mount new tires, pay for balancing again is a rip-off.) Really I think that the mfg should EAT the cost of dismounting, mounting, balancing if their product has to be replaced under warranty... If they had to do that they provide ratings that reflect the "true" run time of the product... |
|
Bronze Member Username: DapercyPost Number: 34 Registered: Mar-05 | Had a thunderstorm knock out power to TV while it was on. The bulb blew a few weeks later. TV is a little under 11 months old. Lamp blew Sunday, called JVC Monday morning and received new lamp today (wednesday) under warranty. After reading all the complaints about lamps wanted to post some positive news about JVC customer service. I also bought a spare thinking it would take weeks to get my warranty replacement. Paid for it on Monday, was shipped on Monday and at my house on wednesday. http://www.discount-merchant.com/JVC-LCD-Projection-TV-Lamp-TS-CL110UAA-TS-CL110 U-p/jvc-ts-cl110uaa-new-1.htm Although it does seem to be a 3rd party manufactured lamp it worked just as well as the one I got from JVC (don't know if it will last as long or not). And it was cheaper than I could find anywhere else ($155.01 inc s/h and tax). It seems to work well but I did have to take the screw pins off of the blown lamp as it did not come with that hardware. |
|
New member Username: Rm223Post Number: 1 Registered: Jun-06 | Ok just purchased a JVC 52" hd-ila, now i was unaware of the bulb issues, and im starting to think i made a mistake. now i have 30 days to return, do u think JVC will acknowledge this problem and get a solid fix?? or should i tak back my JVC and get me another?? ( if so what would u recomend) I want somethign to be reliable in the long run, but also ive me a sharp picture such as the JVC. THe JVC has a great picture and i do have the EW for 4 years, but i dont want this TV to be more of a hassle with me needing to switch out the bulbs or light lamps every 4 - 6 mnths. If anyone can give me any insight it wold be appreciated. This is my first HDtv and i dont want to get stuck with something that will not be worth having in the long run~ |
|
New member Username: WhathappendPost Number: 2 Registered: Nov-05 | My bulb finnaly blew today. It had initially dimmed at 1400 hours and after a month the brightness came back some. Now it blew just shy of 2100 hours. This is 4 months after the initial dimming. I happen to get a photo of the bulb insides right before it blew, and it had a melted a bubble on the lamp base. The next TV power on the light lit for 1-2 seconds then a soft pop was heard and the leds started to blink. When I removed the bulb the bubble had blown off the bulb. Little glass pieces are floating around the inside bulb. The TV clicks when you try to repower it (sounds like it is trying to refire the bulb.) Bulb# (not housing) HS110AR10-51 Blown Date 6/25/06 (10 months, 2086 hours) I don't see how some of you can watch your TV so much. At the 50 hours a week I watch mine it is like another job. TV purchase 8/23/05 Model: HD-52G886 Serial: 11061XXX AA |
|
New member Username: PantherGibsonia, Pa. Usa Post Number: 1 Registered: Jun-06 | It's outragous that you pay so much for a T.V. and the bulb does not last, if this is the case the dealer who is selling the T.V's, should let us know about the bulb problem up front. We bought our t.v. from a small business, not coscos or circuit city, and the sales person said it was TOP OF THE LINE, BEST OUT THERE!!!! Well, if so, why are we replacing this bulb so often? We had other choices, but we took his advise, and bought TOP OF THE LINE? If we would of known, we would of stuck with our 32! It worked fine and was a Sony! |
|
New member Username: Rm223Post Number: 2 Registered: Jun-06 | So i take it i would be better off taking my JVC back, all of this talk about lamps and bulbs going out, and obviously ALOT unsatisfied customers.....and no explanation or no intent of jvc attempting to correct this issue really makes me weary in having there product, i have had many JVC devices from stereos and television( older models) and none have given me any problem and performed up to par with the competitors out there. The only bummer is i had gotten the tv stand with my TV as a package deal and now i have to take the DAMN thing down and take it all back  I am glad i found these forums soon enough or else i would have been SOL, i truley feel for all of the victims from this joke of a company "JVC" who obviously doesent care of there customers and there reputaion in the business!! (CROOKS!!!) |
|
Bronze Member Username: Jwj356San Mateo, California USA Post Number: 12 Registered: Mar-06 | Boy, Michael, tell us how you really feel!! Now it is a "joke of a company" and "CROOKS" after saying that you've had many JVC devices and were very satisfied. Anecdotal information from posters and you go wild. Yes, take it back. You have the privilege to do so. But look at the other postings for other brands and you will see that lamp life is an issue all around with rear projection sets. John |
|
Bronze Member Username: TsdukePost Number: 22 Registered: Feb-06 | Michael, JVC does not make the lamp, Toshiba does! |
|
New member Username: Rm223Post Number: 3 Registered: Jun-06 | Heya JOHN...."a joke of a company" is correct, a company that cant back up there product and denies any known issues with BULBS and any other things that may be a problem with ther setup is definatly a JOKE! And as far as my other JVC devices yes they were fine, but we are talking about a $2000 TV not a $500 TV or stereo, you expect to get what you pay for, and although i have had my TV for 2 weeks now and i have not seen any problem ""YET"" i have came to a conclusion based on my (Anecdotal evidence) i will be taking it back and researching further more on which TV i wish to purchase. thanx for the comments fellas!!  |
|
New member Username: BuzzamPost Number: 3 Registered: Mar-06 | A GOOD OVERHEAD PROJECTOR COMES WITH A SPARE BULB MOUNTED AND READY FOR USE. YOU JUST SLIDE THE LEVER AND YOUR UP AND RUNNING. BOTTOM LINE ALL LIGHT BULBS BURN OUT. IT'S A GOOD IDEA TO KEEP A SPARE ON HAND. REMEMBER HEAT AND VIBRATION WILL SHORTEN THE LIFE OF A BULB. ALL IN ALL IT'S A REALLY NICE TV. |
|
New member Username: Bobka01Sacramento, CA USA Post Number: 9 Registered: Feb-06 | Buzzam makes a very good point and he is not the first to assert the JVC rear projection LCoS sets are, for the most part, really nice TVs. I am now having some light engine problems off and on and still have no serious regrets about having the set in my home. I do indeed have an extra lamp. I keep it in my wine closet where I also keep a few extra bottles of wine! I sometimes drink when reading these missives. |
|
Bronze Member Username: TvshopperPost Number: 27 Registered: Mar-06 | Some people are just not cut out to own a projection TV with a consumable bulb. JVC has replaced ALL bulbs that suffered early failure. If that isn't good enough for you, what is?! Go over to the plasma forums and see what people are saying about premature plasma failures. Or, look at some of the problems LCD owners are suffering. A bulb...that's all it is, a bulb. And, that bulb can be had for $155. P. S. Mine has lasted almost 1 year with an average of about 6 hours a day on it. |
|
Bronze Member Username: Turbo15479Post Number: 28 Registered: Mar-06 | If it were only bulb problems I would agree, but too many people are having problems with light engines, dmd modules, etc. I see this is a problem with every manufacturer with perhaps RCA the worst of them all. I would not be willing to pay good money for a set that I knew would cost me money to keep running. Maybe the Samsung with the led lamp will sove that problem and hopefully they will get the other problems fixed. If the lamps lasted as long as manufacturers stated the extended warranty would cover the replacement. I see the EW's cover only one or none. Go through the forum and read the problems people are having with these sets (all brands), and then the problem to find a good tech to fix the set. In every group there will be a few sets that do not have any problems but from what I am seeing those are the minority with the majority experiencing problems. New technology should not be an experiment where the consumer is the one to test the set. New cars have never run longer or more fuel efficient and they are at the cutting edge of technology. |
|
New member Username: WhathappendPost Number: 3 Registered: Nov-05 | A good JVC CSR experience to report. I called Monday morning and left a message about the lamp failing and called again before lunch and they sent me a new lamp overnight and I received the lamp today before noon. It was < 12 hours after I talked to them that a new lamp was at my door. The set looks amazing again with the new bulb;) I was only without my TV for 2 evenings because it failed on a Saturday (Sunday-Thrusday would have worked out better). I had been dreading the day when my lamp failed hearing all the backorder stories but it was not any issue at all. I hope my extended warrenty company is as quick for my future lamp replacements. Might not need many lamps, since JVC said the new lamp should last 4000-6000 hours unlike the 2100 hours I got on the first lamp. Good work JVC Customer service..... |
|
New member Username: PantherGibsonia, Pa. Usa Post Number: 2 Registered: Jun-06 | our bulb went out twice, and we are waiting for some one to repair the balast, for the second time, we were told bye a rep from JVC that there was another recall on the balast in December? A government recall, it could catch on fire, we never recieved any notice, that's a big problem when it could burn down your house, jvc reps were very ignorant to us on the phone, and kept telling us to call Sears. We didn't buy it from Sears. She did not want to help us. Bottom line we had to argue on the phone til a higher up finally got on, and is sending us two new bulbs and has some one lined up to up grade the balast! Why do you have to go through all this? If sales people would inform buyers on this type of problem, we would of thought twice about spending that kind of money for a, supose to be top of the line tv! |
|
Bronze Member Username: Jwj356San Mateo, California USA Post Number: 14 Registered: Mar-06 | Does anyone know about such a recall? Is it only to apply to sets manufactured before such-and-such a date? (presumably they will have done a production change for after the date) |
|
New member Username: Mrgraphics2000Severn, MD USA Post Number: 3 Registered: May-06 | For the recall go to this site: http://www.cpsc.gov/cpscpub/prerel/prhtml05/05130.html |
|
New member Username: StacylynnePost Number: 1 Registered: Jul-06 | Bought the 61 inch, HD-ILA HD61Z786 on April 1, 2006. Purchased the five year warranty because of the technology and the cost of the set. Had no idea about the bulb issues. Watching a movie July 1, 2006, heard a loud pop and the lights starting blinking. Set didn't come back on. Called the warranty company and they said "call HHGregg, it's under manufacturer warranty" Called HHGregg the set us up with repair person who said "we'll start looking for a bulb" because they just assume that is the problem. Three months on the bulb??? Glad I got the warranty but with the 4th of July holiday who knows when they will get one and be able to fix it? Also ticked at the warranty company, all literature says it is effective from day of purchase... HHGregg never said anything about issues with bulb or problems with this model and recall. Love the tv and picture but can't see being without tv for a week once a quarter!! |
|
Bronze Member Username: Turbo15479Post Number: 31 Registered: Mar-06 | Are you sure your extended warranty covers more than one bulb? Most only cover one or none.Bob |
|
New member Username: PantherGibsonia, Pa. Usa Post Number: 3 Registered: Jun-06 | I`ve been reading thru these responses and I have to respond to "Buckethead". First off the name really fits you and second , what is the difference if you own or bought your JVC., bottom line is the service is terrible and the product " when working " is a very nice t.v., but mine seems like it works about the same amount of time as it is broke . One question Bucket are you on JVC`s payroll, possibly making minimum wage ? |
|
New member Username: StacylynnePost Number: 2 Registered: Jul-06 | Yes, the hhgregg service protection plan through GE specifically lists lamp replacement. Unlimited service calls, no lemon policy, etc. And with it going out in three months they are going to cover everything... trust me... it's way too much money and there's no way I'm not going to pitch a fit. Funny thing is, I paid it off last Friday... almost like it somehow knew... |
|
Bronze Member Username: ScherrmanPost Number: 16 Registered: Mar-06 | People, if you are going to buy rear projection tv that uses a bulb please buy the right accessories. You should really get a voltage regulation UPS system. They protect against surges, blackouts and line noises. All these things can take thousands of hours off your bulb. |
|
Bronze Member Username: Jwj356San Mateo, California USA Post Number: 18 Registered: Mar-06 | Regarding Corey Scherrman's comment, I do have a UPS (APC) unit because I think it is a good idea. But this is contrary to what JVC says: "It is recommended that the television is connected directly to the wall socket, and not to another device." I wonder what they have in mind for "another device". John |
|
Bronze Member Username: TsdukePost Number: 23 Registered: Feb-06 | They say that because the don't want people to plug them into a switched outlet on something such as a digital stb. |
|
New member Username: StacylynnePost Number: 3 Registered: Jul-06 | That is what the repair guy recommended. A UPS with a battery backup so that if the power went out (which it does a lot in the midwest), you had time to let the bulb cool down. He recommended that we get a spare bulb, and then next time it went out, put in the new one and call for an appt. Then when they came out to fix it, put the blown one back in so we'd never be without... but I don't feel like spending that money since it is covered. We'll see how long it lasts. |
|
Bronze Member Username: ScherrmanPost Number: 17 Registered: Mar-06 | I know that there are many problems that people are running into with their JVC tv's but it's about the same with every rear projection tv right now. I'm hoping the new line of JVC DILA's that just came out have all the bugs out of them. I have faith that JVC will continue to make a great product |
|
New member Username: JunegemPost Number: 4 Registered: Oct-05 | Help - I think I may have a light engine problem and I am very distressed because I am no longer under warranty and I did not purchase the extended warranty.I I replaced one lamp (nine months after purchase) and now almost another year has gone by...the set is on for at least 4 hours every day. Other than having to make numerous video adjustments and calibrations, we've not had any major problems or issues until now. Yesterday, I turned it on and the screen was bright green and there was a message bouncing around the screen to "press any key to watch tv" so I pressed a key on the JVC remote, then got a message to "wait while hard drive powers up", then got a tv program displayed but still in all green with a little white and little red. Turned it off, waited forever for the blue light to go out, turned it back on and no problems - great, crisp colors. Then, pushed the "digital in" button on my cable remote and the screen turned all green again. Pushed the "tv" button on the cable remote and got the crisp picture back (normally, I watch in digital mode". The next day, turned the set on, green picture, "press any key" message, pressed a key on the JVC remote, then got the "wait while hard drive powers up" message, tv show came on still bright green, powered down, powered back on, normal, crisp picture. Does this sound like a light engine going? I'm curious about the "hard drive" message which I've had twice in the last two days...could I be accessing a diagnostic mode or some other mode by accident? JVC 52" DILA, built in September 2004 and purchased in November 2004. Please help! Terry |
|
Bronze Member Username: TvshopperPost Number: 32 Registered: Mar-06 | What are you plugged into as a source? It sounds to me like a DVR message not a TV message. As far as I know there is no hard drive in the JVC. |
|
New member Username: WasadilafanPost Number: 1 Registered: Jul-06 | My 2nd bulb died yesterday in my 61z786 (2 months after the warranty expired). JVC is supposed to call me back re: the bulb replacement. This bulb is only 6 months old and has less than 600 hours on it. I was told when I requested the 2nd bulb that the bulb issues have been resolved..... Maybe I'm just an incompetent user. The TV is turned on only once each viewing, and it's only on 3 - 4 times per week for a total of 10 - 20 hours viewing per week. The tv is sitting in the coolest area of the house, and it has proper ventilation. It's plugged into a UPS. I'm curious - is JVC even monitoring this thread? Or is this a bunch of wasted keystrokes? I'm very disappointed in this TV. It's like a Jaguar.. It looks great but the reliability is very poor. Consumers are very powerful! Especially the upset ones. At this time I deeply regret purchasing it. There's nothing like spending 3k on a TV and wondering if it will work when you press the power button. |
|
Bronze Member Username: Turbo15479Post Number: 33 Registered: Mar-06 | It seems as though companies want to put the blame on bad power, incompetent use etc when the tv's are having major problems. There is no way I would buy a tv that has not been proven to last. I will stay with the crt rear projection tvs until someone makes a good reliable alternate set. Everyone talks about the great picture the new technology has, thats when it is working. The worst picture is one you cannot watch because your tv is broken. |
|
New member Username: WasadilafanPost Number: 2 Registered: Jul-06 | Continuation.... Quick facts: JVC had my first bulb issue on record, and noticed that my TV's warranty has expired (which it has). JVC called me back and left a message..... "Sorry Mr. Feltes your tv is no longer in warranty. The bulbs have a life expectency of 1.5 years. We have the bulb available for purchase @ JVC.com and the 800 number" blah blah blah. 1.5 years!! So, I called back and got the same guy that left a message. I asked him about the 1.5 years life expectency of the bulb. I told him JVC documentation needs to be updated because currently, people believe the bulb life to be ~6,000 hours. I used words such as "misleading information", "false advertisement" and "lawsuit". His next response floored me.... "We changed lamp manufacturers as of January 2006. Our requirements for the lamp were 6000 hours and the result of the lamp was 600 hours. Somewhere along the line the requirements were mixed up!" I said I see, the 'ol decimal point in the wrong position again! He stated they switched to GE bulbs as of January 2006 and these bulbs are showing much longer life. He didn't have an exact number but said it was "much better". This definitely seems like a bunch of boogie pies to me. But anyway I was able to get him to send me a new "GE" bulb for free. I'm still going to call my dealer and see what can be done with it. It's very very hard to accept that I spent $3k on a tv and have to spend another $400 - $600 a year just to keep it going. - a very unhappy JVC customer |
|
Bronze Member Username: Jwj356San Mateo, California USA Post Number: 19 Registered: Mar-06 | Kelly, when you receive the lamp, please look it over and post here any identifying marks, symbols, etc. that can be used to identify it. It would be interesting to compare it with what had been used previously (Toshiba?). I bought one late in March (from JVC) to stash away for a spare and I certainly would like to know what I have (if it can be identified). Thanks, John |
|
Bronze Member Username: TvshopperPost Number: 33 Registered: Mar-06 | Kelly, I'm curious how you figure $400 - $600 per year to keep it going. I've had two JVC TVs and the first one's bulb was still working after one year and the second one's bulb is still working and I will have owned it a year this October. We watch a minimum of 4 hours a day and probably average more like 6 hours. Have you had them check the ballast on your TV? If you're blowing bulbs this quickly, something isn't right. |
|
New member Username: WasadilafanPost Number: 3 Registered: Jul-06 | John, Sure thing. I'll jot down all the text on it. Hopefully something unique is there! I'll look all over the bulb as well. I'll stop short of taking apart the enclosing tho :-) tvshopper, I was figuring worst case scenario: 2 to 3 bulb replacements a year. I took the number based on all the bad bulbs that have been reported in these threads (avsforums included). Some people have had their 2nd bulb burn out in 100 hours. My first bulb totaled close to 850 I think. The 2nd one totaled no more than 550. See the pattern? Worst case = 2 - 3. More realistically it'll cost atleast one bulb a year. You won't be surprised when planning for the worst. I think it would benefit us all to start logging bulb life after the new lamp went into production in January of 2006. Speaking of patterns - isn't this the third time we've heard JVC admit to having bad lamps and changing manufacturers? When my first one blew, the new promising manufacturer was going to be Philips. Now it's GE. Does anyone else get the same feeling? Will JVC eventually run out of vendors? - Kelly |
|
Bronze Member Username: Jwj356San Mateo, California USA Post Number: 21 Registered: Mar-06 | I think our hours will come out to about 2000 for 12 months (that's about 5.5 hours/day). I wonder if the new estimate of 1.5 years is based on 1.5x2000=3000 hours which is half of the touted 6000 hours. I could live with that although I would prefer the 6000. John |
|
New member Username: WorkingmanPost Number: 1 Registered: Jul-06 | I too have bulb replaced after 3 months use on my HD-56G786. Called JVC service today as unit is 11 months old and I am still having problems with green screen of death whenever I use dvd player with HDMI connection. My question is will going into service mode and turning power off and on shorten bulb life? Also has anyone heard this one, from jvc service today that sunlight maybe cause of HDMI syn. problem if unit is to close to window. |
|
Bronze Member Username: Jwj356San Mateo, California USA Post Number: 23 Registered: Mar-06 | Re the HDMI GSOD problem, it is real but easily fixed by the service mode reset trick. But if you have the back of the set up against, say, a picture window the problem may recur. There is a sensor inside that is supposed to disable the HDMI if someone takes off the back. This is a clumsy patent/copyright protection scheme for the DIGITAL-IN HDMI terminal. My set is up against a floor-to-ceiling window. The Levelor blinds don't provide enough light shielding for the set so I made a light shield. I took one of those garbage bags made of dark green/black plastic and cut a piece about 12 inches square. Using black electrical tape and joining the top of the square to the set I made a flap that covers the rear panel (the part with all the connections). This shields the panel preventing light from getting in via the various slots, etc. Just affix it with tape at the top so that it drapes over the cables. It doesn't interfere with air flow. Clumsy but it works. John |
|
New member Username: HcapPost Number: 1 Registered: Jul-06 | "We've got to move them refrigerators, we've got to move them color TVeeeeeess" - Dire Straits JVC HD-52G787 just hit $1399 at BrandsmartUSA here in south Florida. How low can you / do you have to go to clear out defective inventory? |
|
Bronze Member Username: Turbo15479Post Number: 34 Registered: Mar-06 | Don't forget, Samsung has a tv that will be at Best Buy in August with an led assembly instead of a lamp. |
|
New member Username: BoardwalkerToronto, ON Post Number: 1 Registered: Jul-06 | Have a JVC HD-61Z886 purchase Aug 05 serial number 0408**** Today when I turned the set on I got what I think is the "no red" problem. I adjusted the tint control in the picture adjust settings menu, which helped a bit, but the red end of the NBC peacock is orange. What is strange is that the small flashing box in the top left hand corner of the picture adjust menu is normal red. Is it the light engine or could it be something else? I am on my second lamp. Replacement was not an issue. |
|
New member Username: WorkingmanPost Number: 2 Registered: Jul-06 | John,,,Thanks for your tip on HDMI+sunlight problem I'll try that...........Has anyone used the extended warranty JVC offers on there web site could be worth it in bulb replacement or maybe a new tv but I don't think that will ever happen. This is from there plan benefits page..............ConsumerCare Warranty Plan Benefits -------------------------------------------------------------------------------- Lemon Protection If your product requires more than 2 repairs in a 12 month period for the same problem, Consumer Care provides you with a replacement. |
|
New member Username: PantherGibsonia, Pa. Usa Post Number: 4 Registered: Jun-06 | TVSHOPPER , I`ve had two ballasts replaced in about eight months , and still had to replace my bulb twice any other suggestions . And yes Kelly it will be about 400 - 600 dollars a year to keep our 3000 dollar tv`s working . What a shame they can sell such JUNK for $3000 . |
|
Bronze Member Username: TvshopperPost Number: 35 Registered: Mar-06 | Jennifer, Why is your anger directed at me (and others looking back at your posts)!? I was just suggesting that there might be some other problem since not everyone (in fact, very far from EVERYONE) is blowing bulbs at such a high rate. I'm sorry you regret your purchase. I do not regret mine! If that is the source of your ire, you need to find a way other than ad hominem attacks to soothe your soul. Good day. |
|
New member Username: PantherGibsonia, Pa. Usa Post Number: 6 Registered: Jun-06 | Tvshopper , I am not directing any of my anger at you at all . In fact just the opposite I am very amused at your lack of common sense and very poor knowledge about these T.V. s. It`s o.k. though some people just don`t understand . The only thing I was directing were the facts to Kelly about the major bulb problem JVC has with their TV`s. Good luck with all that other stuff . |
|
Bronze Member Username: TvshopperPost Number: 36 Registered: Mar-06 | Jennifer, I have a lack of knowledge of these TVs!? I've owned one of these TVs for nearly two years and going. I'm sorry my dear it is you that is so angry regarding your purchase decision that it is clouding your judgement and has prevented you from further educating yourself. Check out the postings lately. The early bulb problem has been corrected. And, many of us have not burned bulbs early. Let me ask you this; if you're so darn disgusted with your TV, why do you waste your time out here? |
|
New member Username: PantherGibsonia, Pa. Usa Post Number: 7 Registered: Jun-06 | Yes I am angry that I paid almost 3000 for a T.V (that was supose to be top of the line) and have to keep replacing the bulb, and the balast. What is there to educate on a t.v that has to be fixed every eight months! When you purchase a new car do you have to keep taking it in for repairs? My last bulb had to be replaced just two weeks ago! And as far as wasting my time out here, I like to know that I am not the only one with this problem! There is nothing clouding my judgement, I bought what I thought was a good t.v. and I had two bulbs and two balast replaced in 10 months? I'm supose to be fine with that? |
|
Bronze Member Username: TvshopperPost Number: 37 Registered: Mar-06 | Peter Brown, Have you checked to make sure that your cables are plugged in properly? Are you sure you don't have a bad cable? Try switching one of the other cables (i.e blue or green) to red to see if you have red and have lost the other color. |
|
Bronze Member Username: Turbo15479Post Number: 35 Registered: Mar-06 | I know anything I ever bought with the JVC name was junk. I had a head unit for a car and they could not even make on of those that worked properly. Good luck with a tv. |
|
Bronze Member Username: Jwj356San Mateo, California USA Post Number: 24 Registered: Mar-06 | I just happened to look at the discussion thread in 'Toshiba dlp' and there is a lot of talk about bad bulb life. I figure that is becaus of the same Toshiba bulb that we use. But in one message there is mention of Toshiba changing bulb manufacturers (which I find strange). John |
|
Bronze Member Username: TvshopperPost Number: 38 Registered: Mar-06 | Bob Smith, Why don't you go elsewhere to get your jollies!? I have now owned two JVC TVs, JVC loudspeakers, JVC receiver, etc. And, my experiences have been excellent. I'm terribly sorry that your experiences have not. However, coming into a JVC TV owner thread and spewing the caca that you are is not helpful. Let's all agree; Bob Smith hates anything JVC. Now that that is settled, can we move on? |
|
Bronze Member Username: TvshopperPost Number: 39 Registered: Mar-06 | John, I think that all of the TV manufacturers are still figuring out the whole bulb-life issue. And, as was evidenced by some early runs, the manufacturing process as well. This was not strictly a JVC issue at all. In fact, of all of the sets out there, JVC has one of the most reasonably priced replacements (i.e. RCA and its $600 bulb). And, the difficulties don't end with TVs. We recently installed some halogen lights that have a proprietary bulb. Within two weeks we had 4 of 6 bulbs burn out and they aren't cheap. Well, we found out that the electrician that installed them handled the bulbs with his bare hands and that the oil from his hands caused the burn outs. Just goes to show that it doesn't take much for these new-fangled bulbs to fry. Let's hope the technology continues to improve. |
|
Bronze Member Username: Turbo15479Post Number: 36 Registered: Mar-06 | tvshopper, People that read these posts are spending hard earned money to buy a set they want to work for a while. The head unit I had for a car worked for two days and quit, I took it back and received another unit. About a week later it started to skip while playing a cd. I called the company and the blame was put on two things, bad cds or my car rode too stiff. I took it back, bought an Alpine and it has played fine with the same cds in the same car for 2 1/2 years. If you have great luck with yours you are welcome to state that fact, but do not flame me because I have empathy for people that are spending a fair amount of money on a television. Let them read the posts about this brand and the other brands out there and make a decision on all the information. They will see if I am the only person that has had a problem with a JVC product and if you are one of the few that praises the product. One person's point of view (unless they are a certified expert) will not count, but if many people say the same thing there has to be some truth to the staements. I am glad your experience has been great and I hope it continues to be that way. But keep this in mind, the paying public should not need to find tha faults of a product and pay for it out of their own wallet. I would hate to be flying in an airplane that had the reliability of some of these products. |
|
Bronze Member Username: TsdukePost Number: 24 Registered: Feb-06 | Just remember to keep in mind the nearly all the posters in a forum like this are people with problems. |
|
Bronze Member Username: Turbo15479Post Number: 37 Registered: Mar-06 | ToddD, You are exactly right but I believe all the manufacturers are having bulb problems. I ended up buying a crt reart rpojection tv to try and avoid all the issues with these televisions. Before I went that route I wrote down the model of ( ones that use a bulb) televisions from each manufacturer that i was interested in and called to check the price and availability of the bulb. None of the bulbs were in stock and there was anywhere from a projected 2 week to 3 month wait depending on which brand customer service I called. This shortage of bulbs led me to believe there at least had to be a bulb issue with these sets. I know one company will have a set at Circuit City in August that uses an led lamp.That may be a good choice if all the other issues are worked out. By the way the worst case of pricing I saw was the Magnavox DLp Walmart sells, 893.00 plus shipping for the bulb. Too bad it is not like the old tvs, they just kept running and running. Good luck to yo and everyone else. Bob |
|
New member Username: WasadilafanPost Number: 4 Registered: Jul-06 | I finally received the replacement bulb. But, the LEDs on the front are still blinking the same (both red and blue are flashing quickly at the same time). Uuuuggghhh! I'll have to call JVC service.. The replacement lamp has the exact same markings as the one I currently have. So it appears JVC hasn't changed manufacturers. One positive note - atleast the bulb didn't blow! Kelly |
|
New member Username: WasadilafanPost Number: 5 Registered: Jul-06 | Get a load of this. JVC extended the warranty another 6 months on my TV (till 9/23/06). The CSR was fantastic and informed me JVC wants to take a stance that it stands by its products. He faxed over the form and I have it in hand right now. I'm trully shocked and impressed! Great job JVC! |
|
New member Username: CrashnashPost Number: 1 Registered: Jul-06 | In November of 2005, at the Ft Belvoir, Virginia Post Exchange, a JVC Representative (not a store employee) was demonstrating JVC products. I indicated to him that I was interested in purchasing the JVC 56" IDLH. I asked him at that time, how long I could expect the bulb to last. He indicated, 5,000 to 6,000 hours. So a few days later (11 Nov 05) I purchased JVC HD-56G886 56" TV. On 19 Jul 06 (last week) the picture on my set started to dim-I thought it was my imagination. On 24 Jul 06, while watching a dim picture, I heard a pop, the red and blue lights on the front of the set started to flash, and the screen was black. I would estimate that I had less than 1,000 hours on the set. I pulled the bulb and it had small glass particles in the back and partially fogged over lens. I immediately called the JVC Service Center and they indicated someone would call the next day. Sure enough, Gabriel called and took care of me and indicated the bulb was under the one year warranty and I should receive my replacement bulb by Friday, 28 Jul 06. I have nothing but good comments about the JVC Service Center. But here is my complaint about the JVC Corporation itself--their representative intentionally misrepresented the JVC product. The reason I use the word "intentional" is that, he had to have known in Nov 05 that JVC was having problems with bulb life on its LCD sets. So, now that I have thought about it and considering I paid over $2,000 for this set, I should not have to be without a set for 5 day every time a bulb blows. In addition, after the one year warranty, I should not have to spend $150 to $200 for a replacement bulb except every 6,000 hours--however, from what I read on this site, I can expect this expense about every 600-700 hours. So here is my plan of attack: I am going to call JVC Service Center tonight and request a spare bulb be immediately sent to me. If they refuse, I am going to inform them that next time the bulb blows and I am within the 1 year warranty that I am going to call a repair man from an authorized JVC Service Center and have them come out an diagnose the problem and have the service technician replace the bulb. This will be a lot more expensive to JVC then issuing me a spare bulb. Or another bit of leverage for issuing a spare bulb is that I may just indicate that next time the bulb blows that I intend to take the set back to the store where I purchased it and demand a refund under the "Lemmon Law". Bottom line is that I do not mind replacing the bulb, but if does not last for 5000-6000 hours, I should not be without a TV and I should not bear the cost. Think about it, if you new car that is under warranty has a problem, you take it back to the dealer and they give you a loaner till your car is fixed. If you spend $2000 plus for a TV you should not be without the set while waiting for a replacement bulb to be mailed out of the service center. The problem that we have is after our sets are out of the 1 year warranty we are screwed. I do not like the thought of having to spend $150 to $200 every 8 months or so for a new bulb, when the bulb should be lasting around four years (average of 4 hours of use per day). However, I will attack that problem if it develops. At that time, I will probably call the service center again and demand a replacement. If they do not provide me one at no cost, I will take the set back and try to use the lemon law for a full refund and also notify the Better Business Bureau. I recommend that everybody who has experience a blown bulb with less than a year on your set, call the JVC Service Center and demand a spare bulb. If you do not get issued a spare bulb, next time it blows, call a authorized JVC Repair Shop (not the service center) and have them send a technician out to fix your set or if you are mad enough, take your set back to place of purchase and request a refund using the lemon law. CrashNash |
|
Bronze Member Username: TvshopperPost Number: 40 Registered: Mar-06 | CrashNash, Can you site specifically in official JVC documentation where they guarantee lamp life? That's where you're gonna run into troubles. No company can guarantee lamp life because so many variables contribute to it. I suspect that a lot of blown lamps (not counting the run of bad lamps that were manufactured) occur prematurely due to user error, environmental problems (i.e. in a cabinet, warm room, restricted air flow, etc.), power issues, repeated on/off cycles, improper shut down, fan failures, etc. I sympathize with your experience but would point to many out here that have had bulbs last a lot longer than you (and others) to demonstrate that there is something else at play here. |
|
New member Username: CrashnashPost Number: 2 Registered: Jul-06 | tvshopper-thanks for your comeback---no, I cannot at this find anything official---but am working on it. However, I do have an official 1 year warranty in effect for the entire set (to include bulb) for 1 year after purchase (1 Nov 05). Therefore, my warranty will run till 11 Nov 06. If JVC does not issue me a spare bulb when I call next week and I have a bulb blow between now and 11 Nov 06, I will be taking the TV back for a full exchange--having the same problem twice with in year--to hell with having to wait 3 day or so for a replacement bulb from JVC. I think issuing a spare bulb for a known problem is not an unreasonable request on my part considering that I spent $2 K plus for set. If you have a car under warranty--you get a loaner car when you have a problem---so you will not be without transportation. However, in the case of a 56 inch TV---this is not practical, so the only solution to not having the TV available when the bulb blows would be a spare bulb. In addition, in regards to "user error", if you go to the User Book, it specifically states distance from the wall and other warnings. I have followed these to include any warnings. No "user error" here. And I totally disagree with your premise that "a lot of blow lamps occur prematurely due to user error------". My premise is that a lot of blown lamps are due to a lousy lamp-even after the run of bad lamps were manufactured. The bottom line is that I am concerned that I will have to purchase a bulb every 8 months or so after I am out of the new set "1 year warranty period". JVC should have some kind of warranty on any replacement bulb, be it 2 years, 3 years or 2000 hours, 3000. In regards to official JVC documentation, I am sure I can get an affadavit from the PX TV Section Manager, as to what the JVC Representative stated about bulf life-because that is what he used after the departure of the JVC Rep. I think the Army and Air Force Exchange would be very upset if they knew that a Product Representative was misrepresenting a product to our Military Community (think this will be my next project--to talk to the Army, Air Force Exchange National Director here in D.C. about the tactics of JVC--mis representing their product) I think this would surfice in small claims court. JVC would really have a problem if people took them to small claims court instead of going the class action route. JVC needs to make this right with its customers. The only way I see this is to issue a spare bulb to any one who has had an original bulb go out (the spare would be in addition to the replacement bulb)and gaurentee the spare for a certain period that is reasonable--maybe 18 months. This would satisfy me. CrashNash I do not see any |
|
Bronze Member Username: TvshopperPost Number: 41 Registered: Mar-06 | Crash, Settle down! You're gonna blow a gasket. Now, as I've said, I'm sympathetic to your plight and believe it when you say that there's no user error on your part. (I don't believe that for everyone though especially since my bulb has lasted 1 year with an average of over 5 hours a day on it. By the way this is the second bulb that has lasted that long. My first TV (see below) went back with a functioning bulb.) However, let's be realistic here. Let's say that you sue JVC in small claims court. How will you collect? You won't. There will be a judgement against them (if you win) that you will file. They won't satisfy it and there it will languish. (By the way, an affidavit will not help you. This is what they call heresay evidence and it is inadmissible.) They won't issue you a "spare bulb." They will tell you to buy one and if your bulb that is under warranty does blow, they will replace it and you can keep that one as a spare (by the way, I (and others) have a spare on hand). If your store offers a full refund on products that experience problems in a certain time frame then by all means return it. However, JVC isn't going to authorize that, nor should they. I suggest that you re-direct your anger to working with JVC and their customer service area in an amicable, cordial and polite manner. If you start threatening law suit and waving around the patriotic sabre you're only going to make them defensive. Look at what Kelly Feltes says. Also, I had a lot of problems with my first set (first generation 575) and JVC replaced it with a brand new, fully warranted second generation G787. I guess what I am saying is that you "draw a lot more flies with honey than vinegar." I'm not trying to belittle you or your opinion. But, I can tell you from experience in dealing with and directing customer service departments, a blow-hard gets nowhere. I do wish you well and good luck. |
|
New member Username: PantherGibsonia, Pa. Usa Post Number: 8 Registered: Jun-06 | Crash Nash , My peice of junk JVC. burned out two bulbs in 8 months. JVC. as usual didn`t want to do a thing so I threatened them with taking them to court and surprise , surprise I had a new ballast and two new bulbs delivered in two days . So somethings you have to push the flies in the vinegar . |
|
New member Username: CrashnashPost Number: 3 Registered: Jul-06 | If you people in here follow the advise of TVSHOPPER you will end up with a $2000 to $3000 TV Set that is out of warranty and with a track record of having to replace a $160 bulb every 500-700 hours of playing time. As TVSHOPPER has indicated in one of his previous post-----what legal document do you have from JVC that indicates the bulb will go 6000 hours--bottom line you have nothing. Your only legal foot hold is your 1 year warranty. I plan on acting now, to seek satisfaction from JVC before you I get outside the one year warranty period. After that I have nothing-except going hat in hand to JVC and requeting replacment bulb at no cost--but JVC can tell me to back sand. One weapon in my arsenal, according to my lawyer is the "LAMP TIMER" system that is part of your set. That Timer System is set on a certain number of hours and is suppose to give you a warning of pending bulb failure through a pop up message on your screen--at least with the HD-56G886 set. JVC has made this Lamp Warning an intergral part of the set. If the lamp is not lasting up to those factory set hours that are built into the "Lamp Warning System", then technically the "Lamp Warning System is not functional through a design flaw---this is your argument. Has any one in here gotten a "Lamp Message" before their lamp blew. In addition, if any JVC people are lurking in here, what amount of hours is the "Lamp Warning System" set to. I would like to change my advise from a previous post---I am not suggesting what you other guys/gal should do-that was presuptuous on my part. I am only stating what I intend to do before my set gets out of the one year warranty---after that---JVC has no legal obligaion after that. TVSHOPPER: thanks for your advise. Now I pose the question to you---why should I have to spend my money for a spare bulb so I will not have down time when my next lamp expires---after all, as you indicated I have no legal document from JVC that indicates the bulb will go 6000 hours. Doesn't a new car come with a spare tire??? Also, if I follow your advise, what happens after 12 Nov 06 when my set is out of warranty and I have a bulb failure after lets say 1000 hours--I bet you which is well short of the Lamp Timer spects. I have nothing except the hopes of JVC's good will to have them issue me a new lamp at no cost--even though the lamp did not live up to their built in setting per the Lamp Warning System. In addition, when I bought the set, I was not advised that I needed to purchase a spare bulb---there is nothing in my Users Guide or on the box that indicated a spare bulb was necessary in order to keep my set working. CrashNash |
|
New member Username: WasadilafanPost Number: 6 Registered: Jul-06 | CrashNash, I too am curious re: JVC supplying a spare lamp at no extra charge. Do us all a favor and be our guinnea pig please. We would all appreciate it if you would provide feedback on this request to JVC. One suggestion is to buy an extended warranty before your JVC warranty expires. Most places will allow you to buy the extended warranty after the initial purchase of the TV. |
|
New member Username: WasadilafanPost Number: 7 Registered: Jul-06 | For people wanting proof of the 6,000 hours life expectancy of the lamp... http://www.jvc.com/support/support.jsp?pageID=1%26item%3D411#8477 |
|
New member Username: WasadilafanPost Number: 8 Registered: Jul-06 | Well, it seems the link didn't take. Replace the "%26" with the & symbol. And, replace the "%3" with the # character. |
|
New member Username: WasadilafanPost Number: 9 Registered: Jul-06 | Grrrr. That didn't work either. Go here: http://www.jvc.com/support/index.jsp Then select "FAQs" in the middle. Then select HDILA Projection TV. |
|
New member Username: CrashnashPost Number: 4 Registered: Jul-06 | Well I called JVC Customer Service and went all the way up to a Mr. Marco Flores. They refused to issue me a spare. They also indicated that there authorized repair facilities do not carry spare bulbs. In addition, when I stated that my "Lamp Warning" Feature did not work, they stated that was because my bulb did not last long enough. I asked what the Lamp Warning feature was set at and they indicated it was programmed for 2,000 hours. So, considering JVC is not willing to issue a spare in order that their customers who spend $2100 to $3,000 for a TV set don't have to be without a TV while they are waiting for replacement bulbs to be mailed, next time my bulb goes out, to hell with calling the JVC Center and waiting for a bulb and then doing their labor by installing it myself---instead I am going to call an authorized JVC Repair facility and have a technician come out and diagnosis that I have a blown bulb and then he will have to come back out after JVC gets around to sending the authorized service center a bulb. That way JVC will not only have to pay for a bulb but will also be out the cost of two house calls by a service technican. If JVC does not want to work with me, I will not work with them. I know once I am outside the one year warranty, I will be out of pocket everytime the bulb blows. For that reason, I will do everything to disuade any friends or family members from purchasing a JVC product. For the record, as I indicated, Marco Flores at JVC Service Center extension 6013 was the customer representative who made the call not to send me a spare bulb. I wander how much this decision will cost JVC. All I wanted was a spare bulb. For any of you others in here, it is my perception that all JVC is trying to do is get you through the 1 year warranty and then too bad. Bottom line, as of now based on current bulb service life, you will be out 150-200 every seven months or so for a new buld---not as advertised in my book. My next step will be legal action. Again---all I wanted was a spare bulb---but JVC by its actions is not customer oriented. Crashnash |
|
New member Username: George5dPost Number: 4 Registered: Apr-06 | Rodger Nash, I have been following the post's on this. My wife and I almost got the 62"ver. JVC! Almost, as it had the best picture we ever seen. I was lucky to find this board first and decided not to get it after reading of all the bulb issues..also my dealer told me that there was a bulb issue in the first place. That got me to look at some talk boards. We will wait for the LED's co come out next month.. But back to why I'm posting.. I think your just cutting off your nose to spite your face if you have service come to you when ever the bulb goes out! It will be day's to get them there time for them to get the bulb and more time for them to call you to setup a date for the servive call to install the bulb.. See what I mean.. JVC could not care less if you do it that way... You will just be with out a TV much longer... If you are that un-happy. As I would be! If I was you I would do my best to return the set. Get something else.. Life is to short and you should be happy when you spend that kind of money! Best of luck to ya! George |
|
Bronze Member Username: TvshopperPost Number: 43 Registered: Mar-06 | George, I think that you are cheating yourself out of a very fine TV. There are many of us out here that have NEVER had a bulb problem. My first TV had issues (it was one of the first DILAs built) and ultimately JVC replaced the TV with a brand new one. However, I did not have a bulb problem. The new TV has fun flawlessly for one year. I'm not saying that the bulb problem did not exist; far from it. I believe that there was a bad production run of bulbs that JVC had no control over. However, I believe JVC has addressed it and improved the situation. That is evidenced by the decrease in bulb failure reports out here. You will have to replace a bulb. That is part of the game. They tell you that power cycles, proper cool-down, use, etc. will contribute to bulb life and each owner will experience a different bulb life. I don't know why some of these owners are experiencing multiple bulb failures over a short period of time. However, I would suggest that this is the exception. |
|
Bronze Member Username: TvshopperPost Number: 44 Registered: Mar-06 | Crash, Keep us posted on that legal action. |
Main Forums
Today's Posts- Home Audio Forum
- Home Video Forum
- Home Theater Forum
- Car Audio Forum
- Accessories Forum
- All Forum Topics