Preordered a Phillips 55PL9773 a month ago for $2,585.86 . I called to confirm pricing (it took me 3 differnt calls to actually get a person).
The day before it's supposed to ship I get this email. I got a canned response when I protested. These guys are crooks who just increased site traffic with a bait and switch routine. Stay away!
My name is Joe Knight, CS-Lead for PAC-2000.com, > > where you placed your pre-order for the Philips > > 55PL9773. > > > > Recently, our CS team has had numerous checks into > > the pricing as it was listed, $2,585.86. So many so, > > that I checked with our warehousing and stocking > > division to verify the pricing myself, as what is > > shown online is supposed to be the final set > > pricing. > > > > As we have various distributors that we use, we > > have multiple pricings (and projected pricings) that > > our warehouse uses to base who we order what from. > > It looks to be that when those were set online, the > > html-coder used one of the projected pricings on the > > website instead of the pre-generated customer > > pricings. Even that projected pricing for us is well > > below what they have come to be. > > > > The correct customer pricing should have been, and > > is now correctly listed as, $3,423. If it was listed > > at $3,423 from the start, the recent change in our > > pricing would have had no effect on your order. > > > > However, as it was priced so low at the begining, > > we are not able to use that pricing. We are sorry, > > and know that this raises an inconvenience, with the > > website pricing going from $2,585.86 to $3,423. Due > > to this, we understand fully if you need to cancel > > your order. > > > > We are not trying to bait you with one price and > > sell you something else in it's place, or penalize > > you for canceling the preorder, that is most > > definately not the case. Let us know if you > > understand the error and can accept the new pricing, > > or if you will need us to cancel the order, at no > > penalty what-so-ever. > > > > Again, Pac-2000.com and myself, are sorry for this > > error, and hope you can understand. > > > > Joe Knight > > CS-Lead
Mike Hunt
Posted on
I understand your anger. It looks like they just took a very good deal from you. But as I checked prices elsewhere, it seems to me it is an honest mistake on their part and they gave you a chance to cancel. The 44" sells for $2700 so the 55" for $2,585.86 is unrealistic.
Paul T
Posted on
Although you can understand they made a mistake in they're pre-order pricing the fact is they took an order for it at that price and should live up to it.... It's their mistake not Contusion's!!!! I'd be pissed too..