I called my Naim dealer, from whom I bought my speakers about a replacement remote for my CD5i as mine had died. He didn't have one. I emailed the distributor and he quoted me a figure that was a bit out of my reach.
Consequently I received an email from him saying that he would send a replacement gratis to my dealer - assuming I had purchased the player from him.
Reluctlantly I emailed him back to say that although I had purchased speakers from my dealer, I had acquired the CD5i on Ebay and I thanked him for his very kind offer anyway. And I thought that would be the end of it.
Until today. I just received another note from him telling me that he has sent a replacement remote to my dealer and for me to contact him to pick it up.
I'm flabbergasted and very thankful. How's that for service above and beyond the call of duty?
I guess he's looking after the brand name (Naim) he's responsible for here. That a remote only a few years old on this calibre of player should no longer operate would not do. Who knows what has transpired between the distributor and Naim. But because the remote is multi-tasking it would not be improbable to have a spare or two on hand. It's just a very decent thing to him to do and because of it my will to upgrade within the brand and dealer (when the time comes) has only been reinforced.