Sonic Electronix
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Gold Member Username: Denali_on_22sHit you in the chest m... Post Number: 1920 Registered: Feb-06 | This is getting ridiculous. I ordered an in-dash unit (that I wish I would have never ordered) from Sonic Electronix. I called before I ordered to ask them if EVERYTHING I needed for the install would come with my unit. The customer service guy replied with a, "Yes, you will recieve everything you need for the install." When the package arrives I notice I didn't recieve the wiring harness for my car. I had to purchase the harness for 140 dollars and ended up spending WAY more than I intended on. Naturally, when you are happy with service you are going to leave a negative feedback. So I did. I left a response saying I never recieved the wiring harness I was promised, now I'm out 140 bucks. The reason I called in the first place was to be POSITIVE the harness would be sent because the auction said some GM cars harnesses cannot be sent because they cost too much. I would not have purchased the unit if I would have known i would have to spend 140 bucks on a damn harness. 140 bucks I didn't have. A couple days later I recieve an e-mail from them that said this: "What can we do to have this negative feedback withdrawn? We gave free accessories, installation kit and antenna adapter (instead of the harness). Unfortunately, the wiring harness did not fall on the category of FREE since we regularly sell it at $69.99. Would it be ok if we give you $15 Sonic Bux Store Credit to redeem on our official website (www.sonicelectronix.com)whenever you want or, we can give you $5 refund IF YOU MUTUALLY AGREEE to the withdrawal of the feedback, which hurts us both, you even more with just seven positive comments. I know is not a lot, but you should have read our policies regarding our bonus offer. Here it is." I responded by telling them not to bother bribing me and that I made sure I would recieve my harness before I made the purchase. I also told them I would laugh when I recieved a negative feedback because I did what I needed to as a buyer. I figured, okay one more e-mail and this will be over. They came back with this e-mail: "May I ask who told you that? I need a name" Of course, I don't know the guys name. When you do business with a company with a very high feedback and you recieve word from one of their employees that you will receive EVERYTHING you need for the install you don't worry about who you talked to. So I told them that, and then I start thinking, "Oh boy this could turn out like the guy with INDO Audio or whatever on CA.com". The next e-mail I recieved was a bunch of bull that read like this: "We apologize for the inconvenience and bad communication. I would like to mention couple of things to you. First, You should have wrote down the name of the person who answered you that. In the future I would recommend you that you do that with any company you call. It helps to solve a lot of problems. Secondly, when you got the order and did not see the harness you should have contacted us and we would have come up with a solution due to the misleading information given over the phone. It would have saved you a lot of money. Thirdly, before getting to any premature conclusion or reaction, call and try to solve the situation. Communication on both sides is very appreciated as well as a good constructive critic for the growth of all of us, including yourself. In our case we are more than open to make things right when it's our fault and it's proven with facts ( such as names, times, etc) Fourthly, I would like to clearly denote to you that the installation kit, wiring harness and/or antenna adapter are offered as part of a free bonus. This means that they can be given or not and we are not held responsible since there has not been made any charge for that specific item, but the head unit only. Fifthly, you still saved money with us... If we would have not sent you the kit and the antenna adapter you would have been forced to pay at least fifty dollars more. Lastly, We are not trying to bribe you as you mentioned earlier. We are trying to compensate some of your expenses. If you think that that is incorrect, then don't take it, but please don't get offended. If you reputation is less worthy than your pride by not accepting to take the negative feedback, we regret it but we'll respect that. If you do not want to have any other business relationship with us, we sadly comply to that. We will not force anything on you nor demand understanding for a possible innocent mistake in mishandling information. If you analyze the situation, it was more convenient for us to sell you the harness ourselves instead of having you do it somewhere else. This would have given us more profit from the order. Yet, the mistake done by our sales representative was out ignorance probably and it is costing us to lose you. Please accept our apology. If you change your mind regarding the negative feedback, please let me know." I figured okay well since they said they would respect my decision to not withdrawl then this sh!t is over so I just say, "Word, thanks for respecting me decision." So then They ask me to explain myself. I'm thinking this people must be retarded if they don't understand that. I simply replied by saying, "There's nothing to explain, thanks for contacting me. There's nothing you need to do." Now I'm pretty assured that it's over until today when I recieved an e-mail from Square Trade, an online mediation service. I got on the site and told them I would willing to withdrawl if certain things were settled. I told them if they would refund me 69.99 which is their price for my harness I would withdrawl the feedback and be happy to do business with them again. I don't know where sh!t will go from here, but for now I wouldn't recommend business with these sorry f*cks, and I hope I jsut get a refund for 70 bucks or they leave me the f*ck alone. |
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Gold Member Username: WingmanaliveA pic is worth 1000 posts!! Post Number: 5500 Registered: Jun-06 | It always starts out friendly, then confusion, then frustration, then anger, followed by surrender. They play the odds because it's in their favor. I doubt you'll see the $70. Good luck though. Ecoustics should have a customer feedback section everyone can report these kinds of dealings in. Sorry man. |
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Gold Member Username: Johnfiac151.9db Dail... My wangers b... Post Number: 2222 Registered: Mar-06 | did it mention the free wire harness on the listing? Wh mention it if they know its not included... just to trick people into it.... :-\ |
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Gold Member Username: Denali_on_22sHit you in the chest m... Post Number: 1925 Registered: Feb-06 | It said free wirign harness, but some GM vehicles will not be available. I drive a Denali so I called to be 100% positive that I got the harness, and they told me I would. That's why this is bullsh!t, but I'm not punking out until I get sued, haha. The Square tradre thing costs them money to use, so I don't know why they wouldn't have just called out to me one more time instead of wasting cash to hire these f*ckers. |
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Gold Member Username: Naledge503Http://com4.runboard.c... Post Number: 1283 Registered: Jun-06 |
Sounds like a bribe to me...... Send your emails to ebay if they leave you negative feedback. I'm pretty sure they cant offer you money to "mutually" withdraw the negative feedback you gave to them. |
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Gold Member Username: Denali_on_22sHit you in the chest m... Post Number: 1928 Registered: Feb-06 | No joke, I should do that... I'm pretty sure my ebay account is suspended... I'm gonna go look. |
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Silver Member Username: Adam_s15 TC9 Hybrid, RE MT Softparts Post Number: 990 Registered: Aug-04 | Its a joke when you specifically ask them a question that would determine whether or not everything is included and you were lied to. They should refund you for that harness. Good job getting the word out about them though. |
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Gold Member Username: Th3pwn3rPost Number:... Post Number: 1820 Registered: Jul-06 | Reece you should know that HUs don't come with factory harnesses....you think they're going to give away a 60 dollar harness for free?Please.You're right though about the sales rep misleading you but you should have known better.You've been around long enough to watch for scams and such,next time record the whole conversation just like most of those companies do,then they're fucked.Of course there are some legal issues that go along with that as well. |
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Gold Member Username: Denali_on_22sHit you in the chest m... Post Number: 1930 Registered: Feb-06 | I know that HU's don't come with factory harnesses. The auction included one though. |
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Silver Member Username: Adam_s15 TC9 Hybrid, RE MT Softparts Post Number: 994 Registered: Aug-04 | Rob, it shouldn't matter if he knows that they don't come with the harness because he was told it did. It would be the same as if you were buying an amp off ebay and it said it came with the wiring kit and then they never sent it and made you pay for one. |
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Gold Member Username: Denali_on_22sHit you in the chest m... Post Number: 1933 Registered: Feb-06 | Exactly. |
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Gold Member Username: Th3pwn3rPost Number:... Post Number: 1825 Registered: Jul-06 | No,there's a big difference.If he had a normal harness I'd expect to get one.He probably needs one with wiring for security,doors and maybe GPS/vid.That's like buying an amp and expecting to get a 0 gauge wire kit with everything you need. |
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Bronze Member Username: BumpndatrunkMilwaukee, WI USA Post Number: 100 Registered: Mar-07 | you got that from them just look at all the bad feed back they have that is something that they would do say they give you something free knowing they dont just to get a sale and 15 bucks fu** you give me my 140 you made me spend |
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Gold Member Username: Th3pwn3rPost Number:... Post Number: 1826 Registered: Jul-06 | "you give me my 140 you made me spend" They actually forced you to pay for the harness Reece?If there was such a big problem you should have bought the harness elsewhere. |
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Gold Member Username: Denali_on_22sHit you in the chest m... Post Number: 1943 Registered: Feb-06 | No... The harness the sell is only 69.99 (which I wasn't aware of until the e-mail because I was told I would recieve it). The cheapest harness in town was 140. So I was forced to buy that. Still alotta bullsh!t. I just requested for 70 bucks through that Mediation bullsh!t, hopefully they will comply. If not, I'm just going to ignore the rest of their e-mails. I'm not ignorant, but when I'm told something by an employee I believe it. |
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Silver Member Username: Super_marioPost Number: 225 Registered: Mar-06 | Why dont you call back and predtend like you are going to buy another one that includes it and if they tell you it does get their name or names should you call more than one time and then shove it in their faces. Thats bs that they did that knowing you would have to purchase that item later if it was not included. |
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Silver Member Username: 04redmach1Columbus, GA USA Post Number: 509 Registered: Mar-06 | Looks like I need to carry more headunits to help you guys avoid that crap. I carry JVC, Blaupunkt, and Panasonic now. Maybe I can get Kenwood and Pioneer  Kevin Sorry for your problems Reece, hopefully you will get it straight. |
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Gold Member Username: Th3pwn3rPost Number:... Post Number: 1832 Registered: Jul-06 | I never knew you carried HUs.Low-Hz needs a big update over there,what's your webmaster doing |
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Gold Member Username: Denali_on_22sHit you in the chest m... Post Number: 1946 Registered: Feb-06 | No joke. Your site is awful, but your inventory is incredible, Kevin! The unit I bought was panasonic, but I doubt you could have beaten the price, Kevin. |
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Gold Member Username: AdddisorderWest palm, Florida Post Number: 4003 Registered: Jan-06 | when you relized you shouldnt get it you should have called them and said told them to send one out. if not just return everything or sell you theirs at half off |
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Gold Member Username: Denali_on_22sHit you in the chest m... Post Number: 1947 Registered: Feb-06 | That made no sense. Lay off the hash pipe and think before you write. |
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Silver Member Username: Skibum12189Cleveland Post Number: 443 Registered: Mar-06 | yea i got screwed on sonic electronix, my mom buys me a premier 680 for xmas, i get it install it on xmas (dec 25), hook up my 4 channel and new speaks decemeber 30 or somethin. I'm getting a horrrrrrible whine, try alll this new stuff and w/e (didnt cost me anything) finally i call and they say send it back, what they didnt mention is that they then send it to pioneer to be fixed. long story short, didnt get it installed til like march 15 |
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Silver Member Username: Skibum12189Cleveland Post Number: 444 Registered: Mar-06 | ^^^by the way, i had to wait that long just for pioneer to fix an internal ground, btw awesome HU in the end though, great price too |
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Gold Member Username: AdddisorderWest palm, Florida Post Number: 4009 Registered: Jan-06 | yeah good point, what i was trying to say is that when you opened the box and saw they didnt send it why not just call them and ask them to send you one instead of going out and purchasing one. |
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Silver Member Username: RiskybPost Number: 577 Registered: Feb-06 | First off You kind of got screwed reece, but people make mistakes. Your case was unique. It's their fault but I don't think they should have to give you 70$ the 15$ wasn't all that bad. With the 15$ your price was basically 70-15= 55$ for a 140$ harness. Thats really not that bad at all. I doubt anyother place would do that or even offer free wiring harnesses in the first place. Secondly "yea i got screwed on sonic electronix, my mom buys me a premier 680 for xmas, i get it install it on xmas (dec 25), hook up my 4 channel and new speaks decemeber 30 or somethin. I'm getting a horrrrrrible whine, try alll this new stuff and w/e (didnt cost me anything) finally i call and they say send it back, what they didnt mention is that they then send it to pioneer to be fixed. long story short, didnt get it installed til like march 15" That is very common defect with all pioneer headunits. Pioneer headunits have a microfuse that can blow if you don't ground your headunit directly to the chassis when you install like it says to in the instructions. This causes the headunit to try and find a ground through the RCA cables causing horrible whine. It's an easy fix but somewhat ghetto. Just sauder or electical tape the 'amp ground' to the outer metal jacket of an RCA wire and stick it back in the hole. I know because the same thing happened to me with my pioneer p480. Point being this isn't really sonic electronix's fault its pioneer's sheisty engineering. Also Pioneers slow turn-around time. This is another reason why my next headunit will be eclipse. |
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Gold Member Username: Denali_on_22sHit you in the chest m... Post Number: 1950 Registered: Feb-06 | Dude you're not understanding me. They said they would send me the harness which is 140 bucks around town, and that I didn't expect to have to buy. After they didn't send me the harness I said f*ck it and didn't want to deal with them to get one, so I left a negative feedback. I had already gotten my unit installed because I was going on vacation and wanted to watch DVDs on the way down. I had no time to wait for another harness. They offered me the 15 bucks in Sonic Bux to their store. Mat, like I said above, I didn't have time to wait. |
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Silver Member Username: Liqdfire3Lee high acres, Florida Post Number: 169 Registered: Sep-05 | order from crutchfield. h/u are decently priced and come with everything. i drive a sierra and i needed a harness to keep the chime system running through all the speakers. it cost me 39.99. and i drive an 06. plus i have the dash kit and antenna adapter. i will post picks of the h/u when it comes in. its a panasonic. anyone have any experience with these h/u's? sorry not tryin to steal your thread bro. lol. |
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Silver Member Username: 04redmach1Columbus, GA USA Post Number: 515 Registered: Mar-06 | Ya I know, website is so vague. I am trying to get him to hurry up, he is taking a little while. What kind of deal did you get on that headunit and what is model number Reece? Kevin |
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Gold Member Username: Th3pwn3rPost Number:... Post Number: 1846 Registered: Jul-06 | "Dude you're not understanding me. They said they would send me the harness which is 140 bucks around town, and that I didn't expect to have to buy. After they didn't send me the harness I said f*ck it and didn't want to deal with them to get one, so I left a negative feedback. I had already gotten my unit installed because I was going on vacation and wanted to watch DVDs on the way down. I had no time to wait for another harness. They offered me the 15 bucks in Sonic Bux to their store. Mat, like I said above, I didn't have time to wait." Well if you ABSOLUTELY cannot wait for something then that's your problem.Supply and demand.If you need something sooooo bad that you can't wait I'll charge you every last penny you have and if you're DESPERATE enough to pay for it then it's your problem.Nobody FORCED you to pay that retarded amount of money for that harness.This is what happens when you wait last minute,you cause yourself all sorts of fun problems. |
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Gold Member Username: Th3pwn3rPost Number:... Post Number: 1847 Registered: Jul-06 | I know what they told you Reece but from now on always remember that the ONLY person you can rely on is yourself. |
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Silver Member Username: BoomtankRochester, NY USA Post Number: 186 Registered: Oct-06 | Lol thats weird, ive done over 1500 dollars worth of business buying items for myself and friends through sonicelectronix.com and have had nothing but good feedback. They have upgraded a lot of my purchases for free and were very informitive. |
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Gold Member Username: Denali_on_22sHit you in the chest m... Post Number: 1964 Registered: Feb-06 | Rob, if you don't have anything to contribute to my posts besides your know it all bullsh!t then stay off my threads. The thread was NOTHING about supply and demand. It was about the harness for my car being overpriced because I have Bose, On Star, XM radio, and a buncha other sh!t. The price wasn't the issue. It was the fact that the unit was supposed to come with the harness and it didn't. Pain and simple. And, the fact of the matter is not me waiting last minute, it's that the vacation just randomly came up. Feel free to comment on how I should have planned my vacation better. |
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Gold Member Username: Th3pwn3rPost Number:... Post Number: 1850 Registered: Jul-06 | Well,I'm not the one crying to everyone about getting burned for 140 dollars on a fukking harness. |
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Gold Member Username: Th3pwn3rPost Number:... Post Number: 1852 Registered: Jul-06 | "I would not have purchased the unit if I would have known i would have to spend 140 bucks on a damn harness. 140 bucks I didn't have." C'mon bro...you mean to tell me you got a Denali skatin on 22's and you can't afford 140 bucks?That just doesn't seem right. |
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Gold Member Username: AdddisorderWest palm, Florida Post Number: 4016 Registered: Jan-06 | return the harness you bought when you get back and get soundelectronics to send you one |
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