We've been calling Curtis for weeks trying to get a replacement remote for our 32" LCD ,model plcd3271a-d tv purchased 9/2011. They've sent us 2 wrong remotes so far - total cost $15. Can't find anything on-line at eBay, Amazon or anywhere else that is the right replacement and the universals we've bought don't work - they have 5 digit codes but customer service at Pros can (aka Curtis) gives us 4 digit codes.