sorry these guys are giving you the run around, just go ahead and call 1 800 dishnet, they will ask you for your name address and model # and deal with it promptly. good luck
the new bin will be out soon, you need to be more patient and give those coders some support.
or..
there is a myth about the secret code printed on franklin's face, all you have to do is insert the hundred dollar bill into the card-reader which is link to dn's bank account, that will give you the access to all the channels and everything else.